Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours.
Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.
As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies, using Machine Learning and Artificial Intelligence, and an advanced and sophisticated tech stack.
The Revenue Enablement Technology Manager will own all revenue enablement technologies used for our customer-facing roles and marketing activities. This includes, but is not limited to, MindTickle, Seismic, Contact Monkey, and Linkedin Navigator. Familiarity with Camtasia, ZoomInfo, and HubSpot are a plus.
As the owner of the enablement tech stack, you will be responsible for helping to determine strategy and drive implementation and execution of our enablement platforms, ensuring that it aligns with our business goals and meets the needs of our users. You will work closely with the sales and marketing teams to understand their requirements, provide training and support, and optimize the platform performance, adoption, and user experience. You will also collaborate with the IT, the Salesforce team, and security teams to ensure platform compliance and integration with other systems.
Job Responsibilities
- Manage the Seismic and MindTickle platform configuration, administration, and maintenance, including user access, content libraries, workflows, analytics, and reporting.
- Develop and implement best practices and standards for our technologies, ensuring consistency, quality, and compliance across the organization.
- Monitor and troubleshoot any technology issues, providing technical support and escalation as needed.
- Analize and evaluate usage and performance across our technologies, identifying opportunities for improvement and optimization.
- Provide training and guidance to the Seismic platform users, creating and updating documentation, tutorials, and FAQs.
- Stay updated on features and functionality, testing, and deploying new releases and enhancements per technology.
- Collaborate with the sales and marketing teams to understand their content needs and objectives, and help them create, distribute, and track personalized content using the Seismic platform.
- Creation and management of tailored learning series within our LMS for all customer-facing roles and ensure proper governance.
- Collaborate with the IT and security teams to ensure the Seismic platform integration and alignment with other systems and platforms.
Job Requirements
- At least 3 years of experience, knowledge, and skills of various enablement platforms such as Seismic, Mindtickle, and Contact Monkey, LinkedIn Navigator, including configuration, administration, content management, workflows, analytics, and reporting.
- Familiarity with Salesforce, Camtasia, ZoomInfo, and HubSpot are a plus.
- Customer-facing experience is preferable.
- Experience in providing training and support to users, creating, and updating documentation, tutorials, and FAQs as well as educating users on new features and capabilities.
- Experience in monitoring and troubleshooting enablement platform issues, providing technical support and escalation as needed.
- Experience in analysing and evaluating tech platform usage and performance, identifying opportunities for improvement and optimization.
- Experience in collaborating with the revenue and marketing teams to understand their content and training needs and objectives.
- Experience in collaborating with the IT, Salesforce, and security teams to ensure the enablement tech stack meets all current accessibility requirements and aligns with other systems and platforms.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to manage multiple projects and prioritize tasks.
- Ability to learn and adapt to new technologies and tools.
At ABBYY you will:
Love how you work
- We provide remote and hybrid working options to fit all lifestyles.
- We use flexible hours across most of our teams to allow you to find your own definition of balance.
- Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
- To ensure your family is cared for, we offer paid parental leave in all our locations.
Love whom you work with
- We are a global team of 800+ colleagues, spread across 15 countries on four continents.
- With 30+ nationalities and ages ranging from 21 to 80, our workforce reflects the world.
- Innovation and excellence run through our veins.
- Our teams gather the expertise which has garnered ABBYY more than 140 technology patents.
- We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.
Love what you work on
- We are a company with more than 30 years of experience in the technology market.
- Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK in our client portfolio.
- ABBYY has modernized the way companies leverage their data in documents by creating the first low-code/no-code Intelligent Document Processing platform.
- Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a Marketplace built with AI, can transform any document in any process.
- Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.
ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.
