Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours.
Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.
With a focus on customer-centric thinking, we're not just another vendor – we're a transformative force in the industry. By joining one of our Customer Excellence teams, you will have the chance to work with our portfolio of over 10,000 customers, including many Fortune 500 companies.
Responsibilities:
Jira & Jira Service Desk Administration:
- Configure, manage, and maintain Jira Software and Jira Service Management (JSM) environments.
- Create and customize workflows, issue types, fields, screens, dashboards, filters, and automation rules.
- Manage user access, roles, permissions, and security settings within Jira.
- Implement and maintain SLAs, queues, automation, and request types in Jira Service Management.
- Monitor system performance, troubleshoot issues, and apply necessary updates or patches.
- Integrate Jira with third-party tools such as Confluence, Bitbucket, Slack, and other ITSM tools.
- Provide user training and documentation on best practices and usage.
Confluence Administration:
- Manage spaces, permissions, templates, and macros to enhance team collaboration.
- Maintain and optimize Confluence pages and knowledge bases.
- Configure plugins and integrations to extend Confluence’s functionality.
- Ensure data security, backups, and compliance within Confluence.
Microsoft Intune Administration:
- Deploy and manage Microsoft Intune for endpoint and mobile device management (MDM).
- Configure and enforce compliance policies, security baselines, and device restrictions.
- Monitor device health, patching, and application deployments.
- Troubleshoot enrollment issues, compliance failures, and application deployment errors.
- Implement zero-trust security models, conditional access policies, and multi-factor authentication (MFA).
- Manage Windows Autopilot and device provisioning for new employees.
General IT Support:
- Provide end-user support for various IT systems and tools.
- Perform regular system backups, updates, and maintenance to ensure platform stability and security.
- Collaborate with cross-functional teams to implement new tools and processes as needed.
Documentation and Reporting:
- Create and maintain documentation for JIRA, Confluence, and Intune configurations, processes, and best practices.
- Generate regular reports on system performance, usage metrics, and incidents for management review.
Security and Compliance:
- Ensure that all systems adhere to internal security protocols and industry compliance standards.
- Perform regular security audits and work with IT security teams to address vulnerabilities and risks.
Requirements:
- Required Experience:
- Proven experience administering JIRA Cloud, JIRA Service Management Cloud, Confluence Cloud, and Microsoft Intune in an enterprise environment.
- Hands-on experience with cloud-based applications, particularly in the Atlassian ecosystem (JIRA and Confluence).
- Strong understanding of IT administration, including system configuration, troubleshooting, and user support.
- Familiarity with security protocols and best practices related to device and system management, including MDM (Mobile Device Management).
- Technical Skills:
- Proficient in JIRA Cloud (Admin, Configuration, Automation, and Workflows).
- Proficient in JIRA Service Management Cloud (SLAs, Queues, Automation, etc.).
- Proficient in Confluence Cloud (Spaces, Permissions, Templates, etc.).
- Experience with Microsoft Intune for device management, policy enforcement, and security management.
- Strong knowledge of cloud-based systems, APIs, and integrations.
- Experience with PowerShell scripting and automation is a plus.
- Preferred Skills:
- Atlassian Certification (e.g., JIRA Administrator, Confluence Administrator).
- Microsoft Intune Certification or similar MDM-related certifications.
- Familiarity with ITIL processes and frameworks.
- Soft Skills:
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to manage multiple projects and prioritize tasks effectively.
Here Are Some of Our Local Benefits:
- 18 Days of Paid Time Off
- Annually Medical, Accidental, and Life Insurance
- Weekly Wellness Sessions
- Monthly Healthcare Allowance
#LI-PB1
Join ABBYY, and you will:
Love how you work
- We provide remote and hybrid working options to fit all lifestyles.
- We use flexible hours across most of our teams to allow you to find your own definition of balance.
- Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
- To ensure your family is cared for, we offer paid parental leave in all our locations.
Love whom you work with
- We are a global team of 600+ colleagues, spread across 15 countries on four continents.
- With colleagues representing 30+ nationalities, our workforce reflects the world.
- Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140
technology patents. - We are guided by the values of respect, transparency, and simplicity.
- "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.
Love what you work on
- We are a company with more than 35 years of experience in the technology market;
- Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK;
- We have modernized the capture market by creating the first low-code/no-code IDP platform.
- Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process;
- Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.
ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.
