Key Account Manager

🇬🇧 About the job

To support our growth and to consolidate our European leadership in the BNPL market, we are recruiting a Key Account Manager (KAM). 

Our Key Account Managers play a crucial role in the adoption of our solutions and revenue growth with Alma's key customers. 

You will be responsible for growing and retaining strategic accounts by offering fractional payment solutions tailored to their business goals. The role involves working closely with customers, internal teams and management to ensure an exceptional customer experience and achieve revenue targets.

About the mission

Onboarding

• Ensure a seamless onboarding process for new customers, providing orientation to products, services and processes.
• Coordinate with internal teams to ensure effective implementation of solutions and a smooth transition to using Alma's services.
• Develop custom action plans for each new account, taking into account their specific needs and objectives.

Adoption 

• Promote continued adoption of Alma solutions among existing customers by providing business recommendations.
• Monitor customer usage on-line and in-store, identify any gaps or business opportunities for revenue improvement.
• Collaborate with customer support teams to quickly resolve issues and answer customer questions.
• Partner with cross-functional peers in Ops, Product & Finance to ensure roadmap delivery.

Growth

• Design and execution of annual business development strategy for assigned accounts with quarterly roadmap execution to achieve Sales target.
• As a trusted advisor, you’ll develop and drive relationships with C-Level stakeholders.
• Identify and leverage cross-selling and upselling opportunities (through MEDDIC & Value Selling approach) within assigned accounts to maximize customer value.
• Develop pricing strategies to optimize revenues and profitability of existing accounts.

About you

• 5-8 years of experience as a key account management or a complex sales role, ideally in the financial services or technology sector.
• Experience with MEDDPIC or Value Selling.
• Capacity to create and drive business case with C-Level executives.
• Excellent communication and negotiation skills.
• Demonstrated ability to work independently and as part of a team.
• Strong analytical skills to interpret sales data and identify opportunities.
• Results-oriented, with a commitment to customer service excellence.
• Entrepreneurial and proactive mind-set to identify business opportunities.

About the recruitment process

• Recruiter interview (30 min)
• Hiring Manager interview (45 min)
• On-Site Business Case Study presentation (1h) 
• Final interview with the VP Sales (45 min) + coffee chat with the team (1h)

#LI-Hybrid