Stop compromising for the sake of time! “Get what you love in minutes” - that’s what we put ourselves as a vision. United as a team with various backgrounds and vast experience we make our vision a reality. If you value your time you are just at the right place - join us now!

 

YOUR MISSION
You love providing customers the best possible buying experience and enjoy working in a data-driven way? Join us as a Customer Retention Manager (m/fd) and help us fascinating as many people as possible of arive! We are the future of e commerce - it's time to be growing!

  • You develop and implement customer retention and win-back strategies along the Customer Journey
  • You analyze, optimize and control the effectiveness of campaigns with the goal of increasing customer value and the number of returning customers
  • You also help us in creating + testing content for retention across all channels
  • You initiate, execute and monitor initiatives and experiments focused on customer retention and improving the customer experience, working in partnership with cross-functional stakeholders from Ops, Tech, Marketing and Product
  • You improve and lengthen our nurture journey, enabling interested users to get relevant information - no matter where they are in their buying decisionYou individualize communication across various channels and predict the likelihood of conversion for customers
YOUR PROFILE
  • Successfully completed studies in marketing, business administration, or a related field
  • 2+ years of professional experience in customer engagement marketing and CRM ideally in e-commerce environments
  • A business background with a strong understanding of customer experience frameworks and a strong interest in customer segmentation, funnel and cohort analysis
  • Analytical mindset and the ability to transform raw data into insights for the business
  • Can-do-attitude and willingness to involve operationally
  • You are fluent in English (written and spoken), German is a plus
WHY US?

You will help us building something that changes people's lives! Be one of the first to know that arive is coming your city and be the one bringing the future of shopping all over Europe! We have a steep learning curve and a dynamic team, ready to work with you in any situation!
Together with our team, you’ll create the story and product that will shape the future of retail. Together we will build a Q-Commerce platform for the future – in Germany – in the EU – globally!
SOUNDS EXCITING TO YOU?
We are looking forward to your application.
 
ABOUT US
Stop compromising for the sake of time! “Get what you love in minutes” - that’s what we put ourselves as a vision. United as a team with various backgrounds and vast experience we make our vision a reality. If you value your time you are just at the right place - join us now!

arive was built by a motivated team, backed by great VCs and Angels to be the one who changes E-commerce for good!

We are strongly committed to creating the best environment for every team member. This is why we sit down for a healthy breakfast with the entire team on Mondays, invite every team member to our annual Arive trip and have fun together at our regular team events.

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