Stop compromising for the sake of time! “Get what you love in minutes” - that’s what we put ourselves as a vision. United as a team with various backgrounds and vast experience we make our vision a reality. If you value your time you are just at the right place - join us now!

 

ABOUT US
Stop compromising for the sake of time! “Get what you love in minutes” - that’s what we put ourselves as a vision. United as a team with various backgrounds and vast experience we make our vision a reality. If you value your time you are just at the right place - join us now!

arive was built by a motivated team, backed by great VCs and Angels to be the one who changes E-commerce for good!
YOUR MISSION
At Arive we strive to be the most Customer centric business out there, and we are looking for someone to help us develop this culture!
 
You put our customers first! You have a track record of leading a cross-functional team through ambiguous and high-pressure entrepreneurial situations, you have impeccable communication and project management skills, and you have experience interacting with customers on a daily basis. You are able to own projects and work autonomously to deliver results that scale as the business grows.

Key Responsibilities

  • Drive a global customer strategy across multiple customer segments
  • Build the customer service team from scratch and lead them through daily operations
  • Maintain a backlog of top customer pain points
  • Develop mechanisms to broadly share customer insights (e.g., monthly meetings, weekly emails)
  • Own reporting on Customer Success metrics
  • Own all primary Customer communication (e.g. calls, messages) and resolve escalations
  • Develop a customer centric culture within the team and in the office
YOUR PROFILE
  • A minimum of 2-3 years of experience within a customer facing role
  • An energetic and vibrant - remains positive no matter what :)
  • A great team spirit and motivation to work in a team
  • Impeccable communication skills - must be fluent in German and English
WHY US?
  • Steep learning curve
  • Great opportunity to build something you're proud of: we're growing fast, which means career opportunities at arive are unlimited
  • Great team spirit and an exciting workplace with a dynamic and international environment
  • Transparent corporate culture with flat hierarchies
SOUNDS EXCITING TO YOU?
We're looking forward to recieving your application and getting to know you and your motivation!

We are strongly committed to creating the best environment for every team member. This is why we sit down for a healthy breakfast with the entire team on Mondays, invite every team member to our annual Arive trip and have fun together at our regular team events.

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