About us:
B2C2 is a digital asset pioneer building the ecosystem of the future.
The firm has unlocked institutional access to crypto by providing reliable liquidity across market conditions.
B2C2’s success is built on crypto-native technology and continuous product innovation, making it the partner of choice for diverse institutions globally.Founded in 2015 and acquired by Japanese financial group, SBI, in 2020, B2C2 remains a standalone company. Headquartered in the UK, with offices in the US and Japan, B2C2 OTC Ltd. is authorised and regulated by the UK’s Financial Conduct Authority (FRN 810834).
We pride ourselves on our company culture and ability to attract not only the top talent but the right people. If you are looking for a role in an exciting new industry, at a dynamic company please keep reading.
SCOPE OF THE ROLE
This is an exciting opportunity in which successful candidates will work in the Tech Support team
Opportunity:
- To grow at a fast pace as we push you to constantly give the best of yourself
- Work with the latest technologies and products to maximize productivity
- Be part of an excellent global team reporting into the Head of Support to help build your skillset working in a vibrant office environment in London
- Training opportunities
Role and Responsibilities
- Ensure maximum uptime for production trading systems using real time monitoring
- Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction.
- Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure and other departments to solve system issues
- Continuous monitoring of application alerts to ensure systems are running optimally
- Maintain and enforce good quality internal documentation for troubleshooting processes, common issues and their resolutions
- Provide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo and London offices
- Lead incident response efforts, including investigation, documentation and communication
- Perform weekly support duties checklists
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Minimum of 5 years hands on experience in a highly skilled technical application support role with a trading firm (buy side or sell side), preferably within cryptocurrency, FX, or equities
- A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution
- Excellent communication and interpersonal skills
- An understanding of financial products, trading system architecture and risk/compliance
- Experience reading code and can develop scripts to help with automation and analysis
- Help in setting up the support model within the team long term
- Provide phone or remote support in the non-office hours when required
- Preferably open to working shift hours
- An interest in monitoring, alerting and reporting initiatives
- Passionate about helping people with mixed technical ability
- Experience with Apple MacBooks and Linux technologies
Additional Notes
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the company and the overall business objectives of the B2C2.
A strong culture is a common denominator among the most successful companies and B2C2 is proud to be a values-based company.
- Ambitious - Striving to make history through world class achievements
- Innovative - Forward looking in our solutions for clients and employees
- Meritocratic - Rewarding positive contribution across the organisation
- Collegiate - Achieving through teamwork through a healthy environment
- Risk Aware – Informed decision making and considered in our practices
Equal Employment Opportunities Policy:
- B2C2 is committed to a policy of equal employment opportunity for applicants and employees and we welcome applicants from all backgrounds. It is the policy of B2C2 to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, colour, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability or certain classifications based on genetic information, or because someone is married or in a civil partnership or any other characteristic protected by federal, state or local laws, regulations or ordinances. As such, B2C2 will not tolerate discrimination against any of our employees on the basis of membership in a protected category. We are also committed to creating an inclusive environment to ensure we attract, engage, promote and retain the best talent. We will consider flexible working arrangements for any of our roles.
