Our Operations team are looking for a full-time Receptionist, to work in our Canary Wharf clinic. You will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.
You will act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
You are required to work on a rotating shift pattern within the hours of Monday to Saturday 8am to 8pm, 40 hours per week.
  • Act as a primary point of contact between GP at Hand & the clinic location.
  • Receive and direct patients and visitors to the practice promptly & courteously.
  • Process incoming and outgoing telephone calls.
  • Following up requests for appointments, information from hospitals, booking transport or interpreters
  • Organise transport for patients to hospital appointments
  • Be Responsible for booking in appointment, emailing and faxing referrals.
  • Manage medical records arrival and deduction process.
  • Effectively manage reception area to ensure the smooth and efficient running of the integrated reception service.
  • Support other administrative responsibilities  associated with the role.
  • Assist our members with using the app and digital services.
  • Be a key contact for Babylon clinicians; and manage the communication channels between the clinicians and the Babylon team
  • To observe safe working practices, with respect to health and safety procedures, confidentiality and computer security.



  • Someone with Receptionist experience
  • Experience working in an environment with direct contact with the public
  • Worked in a GP Practice or Health Care Organisation
  • A self starter, driven and likes to take ownership of their work
  • Able to communicate internally and externally providing a high level of service
  • Good written skills to respond to member enquiries
  • Demonstrates exceptional attention to detail
  • Be able to multi - task in a fast paced environment.



  • Annual salary of £25,000
  • Private health care including physio and wellbeing for you, your partner and children
  • Life insurance cover of 4x salary
  • Pension contribution matched up to 5%
  • The Babylon App! Gain access to unlimited free consultations for you and your nearest and dearest.
Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.
We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…
We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)

UK Voluntary Self-Identification

If you are open to it, please share with us some additional information about yourself. It is completely voluntary. Collecting this information will be used to help us know more about those who interview with us and further our commitment to diversity, equity, and include at Babylon.  

What gender identity do you most closely identify with? (Select one)

Please select the race and/or ethnic identities you identify with. (Select one)

Do you live with a disability? (Select one)