eMed Healthcare has an exciting opportunity to join our newly formed Activation and Retention Team as a Sales and Retention Executive, located in Central London.

You will be at the forefront of the company's growth and customer satisfaction efforts. Your primary responsibilities will involve contacting and building relationships with prospective customers, understanding their needs, and presenting tailored solutions that highlight the unique benefits of our offerings. You’ll work closely with our new customers to support their onboarding journey and ensure they have an exceptional experience. Additionally, you will work closely with our current customers to understand their evolving needs, address any concerns, and proactively offer solutions to retain them as customers.

The Activation and Retention Team is a newly created team within eMed. This role requires someone who is motivated, dynamic, and thrives in a fast paced environment. You will need to be able to think outside the box, use your initiative and be flexible with working shift patterns to match the demands of our customers.

WHAT YOU’LL WORK ON

Sales and Retention

Identify and pursue new sales opportunities with prospective customers.
Build and maintain strong, long-lasting relationships with customers.
Proactively reach out to new and existing customers to support their onboarding journey, as well assess satisfaction and address any concerns.
Provide ongoing support and education to customers about new and existing products and services.
Implement strategies to improve customer retention and reduce churn.
Be the point of contact for customers wishing to cancel or renew their subscriptions and implement strategies to reduce churn.
Achieve and exceed sales and retention targets.
Maintain detailed records of customer interactions, sales and retention activities, and outcomes in the CRM system.

Customer Service

Respond to customer inquiries and provide timely and accurate information.
Resolve customer issues and complaints with empathy and efficiency.
Collaborate with internal teams to ensure customer needs are met and exceeded.

Product and Service Development

Support with market and user research to understand customer needs and trends.
Provide regular insights on customer feedback and service or systems issues.
Participate in team meetings and contribute ideas for continuous improvement.

WHAT WE’RE LOOKING FOR

Essential:

2+ years experience working in customer service, sales, retention or account management, preferably in a healthcare setting.
Experience working in a contact or sales centre.
Proven track record of meeting or exceeding sales targets.
Experience with CRM software, case management and telephony systems.
Flexibility to work shifts as required.
GCSE ( or equivalent) A-C in English and maths

Desirable:

Knowledge of GLP-1 medications and product offerings.
Experience of working in a startup environment will be an advantage.
Knowledge of healthcare products, services, and industry regulations.

WHO YOU ARE

Excellent communication, interpersonal and negotiation skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and collaborate as part of a team.
High level of organisational and time management skills.
Customer-focused with a commitment to providing exceptional service.
A positive, can do attitude with the ability to overcome challenges and rejection.
Flexibility and adaptability to meet changing customer needs and market conditions.
Ability to identify sales opportunities and pitch effectively.

WORKING AT EMED

Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

At eMed our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

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Sales & Retention Executive

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