Our operations team is looking for a full-time Clinical Receptionist to work in our eMed clinics across London (Canary Wharf, Euston, Victoria, Wimbledon, and Fulham which works in partnership with Dr Jefferies and Partners). You will provide high-quality, professional reception and administrative service to patients, clinicians, healthcare professionals, and visitors.

You will be patient centric , enthusiastic and friendly , acting as a first point of contact in the clinic. To ensure that enquiries from patients and clinicians are efficiently and courteously handled. In addition to this, you will be responsible for daily tasks that are essential to the daily operation of the clinics.

You are required to work on a rotating shift pattern within the hours of Monday to Saturday 7:30am to 8:30pm, 40 hours per week across all clinics. Salary: £28,800 per annum

WHAT YOU'LL WORK ON:

Meet and greet our patients for both eMed private and GPathand services in a professional and friendly manner.
Act as a primary point of contact for the clinic location.
Selling and promoting our products to patients and able to answer any queries they may have on our services.
Effectively manage the reception area to ensure the smooth and efficient running of the clinic for patients, staff and visitors..
Handle inbound/outbound telephone calls.
Following up requests for appointments, information from hospitals, booking interpreters, etc.
Manage any bookings/rescheduled physical appointments for patients.
Administrative responsibilities including handling documents via inbound/outbound post,email, dealing with medical records etc.
Management of stock in clinics ensuring the appropriate stock levels are maintained. This will include conducting timely stock checks to ensure there is no excess ordering and all items are within date.
Managing patient sample drop off / collection
Assist our patients with queries they may have about the eMed app or the service in general.
Be a key contact for clinicians and rota team, manage the communication channels between the clinicians and the wider department.
Be flexible as you may be required to provide cover at one of our London clinics with short notice depending on business requirements.
To be proactive and ensure that we have a clean and welcoming clinical environment at all times including the removal of used cups from the waiting area, emptying the general waste bin, etc.
To observe safe working practices, with respect to health and safety procedures, confidentiality and computer security.
Contribute to delivering a safe and effective service in line with up to date requirements for Care Quality Commission (CQC).

WHAT WE'RE LOOKING FOR:

Someone with receptionist experience.
Experience working in an environment with direct contact with the public.
Worked in a GP practice or healthcare organisation (not essential).
A self starter, driven and likes to take ownership of their work.
Able to communicate internally and externally providing a high level of service.
Good verbal and written skills to respond to enquiries.
Demonstrates exceptional attention to detail.
Be able to multi-task in a fast paced environment.

WHAT WE OFFER

27 days annual leave pro rated
5% employer pension contribution for 5% employee contribution
Life Insurance 4x annual base salary
Health cash plan
Employee Assistance Program
Eye care voucher reimbursement (up to £20)
Enhanced Maternity, Paternity and Adoption pay.
Health & Wellbeing resources
Up to £80 towards noise cancelling headphones

WORKING AT EMED

Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

At eMed our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

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Rehabilitation of Offenders Act 1974 - The Rehabilitation of Offenders Act helps rehabilitated ex-offenders back into work by allowing them not to declare criminal convictions after the rehabilitation period set by the Court has elapsed and the convictions become ""spent"". During the rehabilitation period, convictions are referred to as ""unspent"" convictions and must be declared to employers. Before you can be considered for appointment we need to be satisfied about your character and suitability eMed aims to promote equality of opportunity and is committed to treating all applicants for positions fairly and on merit regardless of race, gender, marital status, religion, disability, sexual orientation and age. We undertake not to discriminate unfairly against applicants on the basis of a criminal conviction or other information declared. If you are applying for a post involving access to persons in receipt of health services, your offer of employment may be subject to a satisfactory disclosure from the Disclosure and Barring Service. Failure to reveal information relating to any convictions could lead to withdrawal of an offer of employment. Have you any unspent criminal convictions or bindovers, or any cautions, warnings or reprimands? *

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