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WHO WE ARE AT BASH
We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.
We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed.
By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better.
And we’re only just getting started. Now is the time to jump onboard.
We're looking for a Product Manager for our Fulfilment team within the Supply Chain division. You'll be responsible for managing the optimal fulfillment of customer orders, underpinned by accurate stock and robust integrations through our warehouse integration layer to all fulfillment facilities. You’ll build and own all store fulfillment solutions, facility management, stock management, and all shipping policies and options made available across bash platforms. You'll work closely with engineering and cross-functional teams to execute on the product roadmap that delivers exceptional customer experiences, through fast, on time in full, fulfilment of orders.
WHAT YOU’LL DO
What a day in the life of a Product Manager at Bash looks like:
- Create, own and maintain the product roadmap for fulfillment systems, including the scoping, sizing, and prioritisation of initiatives that deliver value against KPIs
- Develop and execute product strategy for warehouse integrations, store fulfillment solutions, and facility management systems
- Write detailed product specifications, collaborating closely with Supply chain operations, BI + Analytics, design, and engineering teams to ensure business impact + customer value
- Serve as the custodian for all shipping policies and options made available across bash platforms
- Develop strong partnerships with engineering teams to execute effectively, including running day-to-day ceremonies like standups, planning, grooming, and retrospectives
- Build and maintain relationships with stakeholders across the fulfillment ecosystem, from warehouse teams to logistics partners
- Work closely with the fulfillment business unit to triage and prioritize operational issues
- Define metrics and track progress against them regularly to measure success and identify improvement opportunities
- Communicate plans and progress to cross-functional partners and leadership with clarity and transparency
- Drive the execution and delivery of your team's goals, ensuring high-quality fulfillment experiences
WHO YOU ARE:
This job is for you if you have:
- A strategic thinker with deep understanding of fulfillment operations and how they impact customer experience
- Results-driven, able to translate vision into actionable plans.
- Adept at cross-functional collaboration and effective communication across technical and business teams
- Tech-savvy, keeping abreast of industry trends and emerging technologies.
- Customer-focused, with a passion for optimizing fulfillment journeys from warehouses to doorsteps.
- An executor who can manage multiple priorities in a fast-paced environment
- Tech-savvy, with interest in supply chain technologies and fulfillment innovations
Minimum Requirements
- Bachelor's degree preferably in the Engineering, Information Technology, Science or Commerce fields
- 5+ years of product management experience
- Experience in order management, fulfillment, logistics, and related products (eCommerce fulfillment experience is a bonus)
- 3 to 5 years of experience working directly with engineering teams
- Experience juggling multiple projects, staying organised and prioritising deadlines
- Data-driven with the ability to draw insights from data and use data to drive prioritization
- Solution-oriented, accountable, and highly self-motivated
- Highly structured thinker with strong attention to detail
Advantageous:
- Experience working with enterprise WMS (Warehouse Management Systems)
- Experience working on complex SaaS integrations
- Supply chain related business process knowledge from warehousing to logistics
- Experience with omnichannel fulfillment strategies (ship from store, click and collect)
- Knowledge of shipping carriers' APIs and integration requirements
- Experience with inventory management systems and processes
- Understanding of retail operations and how they connect to fulfillment
- SQL skills or other data analysis experience
- Experience building mobile apps
JOINING THE BASH TEAM
We offer our teams the opportunity to work in a hybrid way through our flexible, digital working model. We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.
BASH PERKS
Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.
Best of the Best - The wealth of talent we have will surprise + inspire you
Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.
Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.
Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.
Top $$ - The best people, in the right roles, earning at the top tier.
Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.
Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com.
