At Bitly, we believe in the power of the link or scan - to start a conversation, build a relationship or grow a business. Our mission is to turn every interaction into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.
The Role
Bitly’s Product Design team is responsible for ensuring an easy-to-use, high-quality, predictable experience. We are empowered to do what's right by our customers by paying attention to what they do in-app and what they tell us through feedback.
Our Growth team is dedicated to identifying the key drivers that will have a significant impact on our business. To achieve this goal, we rely on insights from qualitative research, product data, and business objectives to form hypotheses. We then design experiments that allow us to efficiently test and scale our hypotheses. Success on our team requires a balance of excellent design skills, a deep understanding of our business metrics, and a willingness to experiment and learn through trial and error.
What You'll Do
- Bring excellent design and problem-solving skills with the ability to execute
- Take ownership of new and critical products – operating as an extension of the design team and advocate for our users
- Closely collaborate with Product, Engineering, and Marketing peers to identify product opportunities, define success, and prioritize requirements
- Work with the Product Design team to define the vision and contribute to product strategy
- Actively contribute to and help manage the Bitly Product Design System
- Take a data-driven approach toward identifying problems and evaluating solutions by finding areas that require greater understanding and then scoping, conducting, and analyzing research
- Translate quantitative and qualitative insights into testable ideas, design experiments, and new product features, fostering a culture of continuous learning and improvement.
- Facilitate design workshops and reviews
- Improve design processes and help build our growing Product Design team culture
Who You Are
- 3 years of professional experience in interface & user experience design; ideally in an in-house role. Prior experience working with a Growth team is a plus
- A track record of executing at every stage of the design lifecycle, from research to ideation to delivery
- The ability to run independently and give support to designers within your team
- A portfolio that shows you’ve taken complex concepts and turned them into approachable human-centered solutions that have made a significant impact on business metrics
- Demonstrated ability to iterate and refine product designs based on user feedback and evolving project requirements, ensuring a responsive and agile design process.
- Problem-solving skills that enable you to ask meaningful questions, conduct and analyze user research, and scope design opportunities
- Experience creating, maintaining, and/or contributing to Design Systems with an eye for consistency, quality, and accessibility
- Understanding of key business metrics and data, as well as how they connect to design
- Great track record for working closely with Product Designers, Product Managers, and Engineers. Together, efficiently shipping successful products/features
- Comfort and confidence in leading group activities, and communicating decision-making that cascades across platform
US Employee Benefits
- Competitive Salary + Stock Options
- Comprehensive and competitive medical, dental, and vision insurance (all LGBT friendly)
- 401k with up to 4% employer match
- One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance
- Meaningful opportunity for community building through our Employee Resource Groups
- Access to care for everything from mental health, reproductive health, family planning, pediatrics with Maven
- Access to mental health support and Employee Assistance Program (EAP) with confidential counseling services through Lyra
- Unlimited PTO Policy, including Mental Health days and 2 annual “Recharge” weeks
- Wellness reimbursement program
- Partial cell phone and WiFi service reimbursement
- Voluntary LegalShield for legal services and IDShield for identity theft protection
- Unlimited vacation, personal time, and flexible work from home policies
- Full support for remote work, including a $500 home office stipend
- Generous parental leave policies; maternity and parental leave for growing families
- Budget for professional development opportunities, including courses and conference attendance
- Company sponsored volunteering opportunities
Closing
US applicants must be currently authorized to work in the United States on a full-time basis.
*** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***
If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)
Our Values
- Be a Catalyst. As an innovative technology company, we build our products to be a catalyst for connection and encourage our team to be catalysts for meaningful impact both at work and in the world
- Take Ownership. In our highly collaborative culture, Individual accountability is critical. We depend on each other to solve our customers' most challenging problems and celebrate the wins together
- Champion Diversity, Equity & Inclusion. Our product connects people of all backgrounds and abilities. And our company is built on the belief that our differences make us better and that everyone deserves the opportunity in which to thrive
- Show Integrity. We don’t cut corners. We don’t look for the easy way out. We approach every day with a shared mindset - let’s do the right thing, even if it’s the harder thing
- Have Fun. Whether your time is here is as short as a Bitly link or as long as the links your grandma sends you, we want your experience at Bitly to be fun and memorable. We hope the connections you make here last a lifetime
