We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.
Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.
As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.
This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.
What's the role
To work within a team to better understand user behaviour on some of our clients' websites - their motivations and their anxieties - by using user research-based techniques.
We're looking for a user experience researcher who is passionate about understanding online user behaviour to create seamless web experiences.
You must be inquisitive beyond all else. If you have a real interest in understanding why online users do what they do and bring those insights to life, we are perfect for you.
Our clients trust us to uncover and solve the challenges their customers face when using their websites. With millions of users visiting these sites each month—including some of the top 10 most-visited websites in the UK—we’re helping to improve the digital experience for a significant portion of the UK population, making every interaction smoother, easier, and more enjoyable.
So, tell me about the company
Brainlabs is culture-first. You’ve probably heard other companies describe themselves as people, clients, or profit first – but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win! That's why the culture we cultivate is a culture of winning together.
To learn more about what it’s like to be a Brainlabber, check out our culture code.
What you do
- Your responsibilities will be to support the CRO strategist to better understand our client's users.
- What motivates them? What are their anxieties? And most importantly, why.
- You'll be using a range of techniques and tools to elicit this with the entire team, including moderated and remote user testing, survey and poll design, session replay tools, user interviews etc.
- You'll be responsible for reporting back to the team and the client on these findings with suitable recommendations. These insights will ultimately be tested and ran as AB tests by us. You'll, therefore, experience the life cycle of understanding what users want, improving it, seeing it come to life, and the result thereafter.
Who you are
- At least 2 years of experience working in either an agency environment to understand different departments and functions or within an Ecommerce team in-house.
- Someone with a passion for, and a strong understanding of consumer and user behaviour
- Enthusiastic story teller, who is expressive, engaging and able to eloquently bring insights to life
- Ability to deliver an engaging and compelling narrative about why the client should be concerned with problems and/or opportunities
- An understanding of user research techniques and skills to elicit genuine user insight. Experience with user interviews, surveys, focus groups and moderated user testing preferred
- Ability to analyse data to understand user motivation and blocks within these metrics, understanding which user journeys truly matter to increase conversion rates. Experience with Google Analytics preferred
- Brilliant candidates who have, above all else, proactivity and curiosity, these attributes will make you outstanding
- Management of UX research projects and optimisation testing from brief via analysis through to implementation.
- Production of regular client reports accurately and promptly, having the insight to make suggestions for improvement in content where necessary
- Making actionable recommendations for improved online/digital performance
What's in it for you
- 20 days vacation plus all Argentina public holidays
- Private healthcare (OSDE 210)
- Adaptive/hybrid working
- Free breakfast and lunch when in office
- Access to learning and development opportunities
- Mobility programmes - work from another country for up to 30 days!
What happens next
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities.
Thank you for your interest in Brainlabs! We look forward to getting to know you!
What happens next?
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!
Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.
