Account Manager

BVNK is a next-generation payments platform for global businesses. We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure. Using the BVNK platform, businesses can send and receive payments on all major schemes and blockchain networks, incorporate stablecoins into their payment flows, and settle funds in over 30 markets.

We are a diverse team spread across the UK, Europe, and South Africa, with a shared belief that in the next five years all payment flows will interact with crypto, and BVNK will be at the forefront of this shift. We recently raised 40m in series A funding, and we're looking for smart, ambitious people to help us build the next generation of payments.

We're incredibly honoured to have made Newsweek's list of the top 100 Global Most Loved Workplaces for 2023.

We are seeking a Account Manager to join our team and provide exceptional support to our clients. This role is responsible for conducting client research, preparing for and conducting client meetings, managing post-meeting activities, ensuring compliance with regulations, identifying and pursuing opportunities for upselling and cross-selling. The ideal candidate will have strong organizational, communication, and analytical skills.

FUNCTION: Operational

We pride ourselves on innovation, creativity and developing within a rapidly expanding industry. Our accelerated growth is driven by our successful product offerings which play an integral role in the adoption of crypto assets. BVNK is seeking an experienced, motivated, and proactive candidate to join our Commercial team as a Account Manager. This role reports directly to the Head of Account Management but will work closely with other functions within the business. This role will require a high level of initiative, as well as expertise in relationship management, KYC, payments and customer service. Candidates should have a high attention to detail. Due to our expanding business, there is an increased demand for customer query resolution, as well as the management of new client onboarding. This role will form part of the remote team, and will work closely with the Merchant Support, Risk, Operations, Management and other internal departments.

Key Responsibilities:

  • Conduct client research and prepare for meetings, analyzing the business models, client corporate charts, and linked entities.
  • Attend and participate in client meetings, gauge product interest, and pitch potential solutions and deals with clients.
  • Manage post-meeting activities, including proposal and email summary compilation, internal process coordination, and opportunity tracking.
  • Ensure compliance with relevant regulations and maintain up-to-date knowledge of jurisdictional requirements.
  • Identify and pursue upselling and cross-selling opportunities, analyzing client needs and researching industry trends.
  • Perform ad-hoc tasks as needed, including relationship management, onboarding new entities or subsidiaries, and updating Salesforce records.
  • Report on portfolio performance to management using Quicksight and Salesforce, tracking growth, churn, and other relevant metrics.
  • Collaborate with internal teams to source required client information and develop strategy solutions when challenges arise.
  • Participate in team strategy discussions, account delegation, and weekly planning, as well as ongoing training.


  • Excellent organizational, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and manage multiple priorities.
  • Experience with Salesforce and Quicksight preferred.
  • Familiarity with compliance and regulatory requirements in a high risk industry.
  • A team player with a proactive approach to relationship management.
  • Willingness to learn and adapt in a fast-paced environment.
  • Experience in payments, fintech, high risk industry.

Desired Skills And Experience

Experience: 4+ years of account management experience (in the high risk/crypto/payments/fintech industries)
Track record - successful track record for managing relationships and maintaining business relations. Experienced in successfully managing multiple projects at the same time.
The successful candidate must have relevant experience in the customer service industry with the desire to learn and gain insight into the crypto industry.
Data driven.

Personal Attributes

  • Any relevant higher education or certification;
  • Strong investigative skills, ability to formulate and clearly articulate supportable rationale behind decision making;
  • Goal-oriented and results-focused with ability to work under pressure;
  • Candidates should have genuine enthusiasm to work in the high risk industries;
  • Outstanding ability to work in a high pressure environment;
  • High integrity and exceptional work ethic;
  • Phenomenal interpersonal communication skills; is confident, dynamic, and assertive
  • Demonstrable ability to mentor, coach and develop people
  • Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving.
  • Clear Communication;
  • Friendly Attitude;
  • Empathetic;
  • Business Acumen;
  • Product/Service Knowledge;
  • Strong time management and in-depth knowledge of internal systems and processes; 

What you can expect from us:

  • Fair and competitive salary at every stage of your growth
  • Meaningful ownership in the business through our employee option scheme
  • Flexible working hours, with hybrid working at its heart
  • A culture built on passionate growth minded people
  • A flexible approach to holiday
  • Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues 
  • An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team. 

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