• Monitor and respond to customer inquiries in a timely manner via non-voice communication channels, ensuring high-quality and empathetic assistance.
  • Handle emergency service-related queries, such as vehicle breakdowns, roadside support and emergency fuel inquiries.
  • Collaborate with cross-functional teams, including operations and producers, to address customer concerns and provide effective solutions.
  • Provide step-by-step guidance to customers on using the app during emergency situations, including requesting immediate assistance and tracking service providers' arrival.
  • Maintain accurate and detailed records of customer interactions, issues, and resolutions within our customer support system.
  • Escalate complex issues to senior team members or supervisors as needed while taking ownership of cases until they are resolved.
  • Stay up-to-date with's emergency service offerings, policies, and procedures to provide accurate and relevant information to customers.


  • Ability to solve problems to meet customer needs. 
  • Proactive approach, creative mindset and ability to solve practical issues, with a data driven decision and sound business judgement
  • Exceptional communication and organizational skills.
  • Track record of successfully colloboarting within a team
  • Self-motivated, independent and with strong organizational and time management skills.
  • You will need to be passionate, energetic, driven to achieve progress and growth by thinking above and beyond.


  • Currently enrolled in or recently graduated from a relevant degree program (e.g., emergency management, Operations Coordinator communications, hospitality, etc.).
  • Strong passion for providing excellent customer service and helping others during emergency situations.
  • Exceptional written communication skills, with the ability to convey complex information clearly and concisely through non-voice channels.
  • Empathetic and patient demeanour with the ability to remain calm under pressure.
  • Ability to multitask, prioritize, and manage time effectively while handling multiple customer interactions.
  • Proficiency in using technology and willingness to learn new tools and software quickly.
  • Flexibility to work in a dynamic and fast-paced environment, including weekends and holidays.
  • Fluency in English is required; Arabic is a plus.

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