THE IMPACT YOU WILL MAKE

You are the technical twin to the product owner and are responsible for technical execution in your squad delivering on the product goals within the tech strategy for your product. You will own backend services and API endpoints relating to Commerce, Messaging, Loyalty and their intersections in an end-to-end manner.
Ultimately, you build the first conversational commerce suite that’s soon used by thousands of brands processing millions of conversations and hundred-thousands of orders each day.

THIS IS WHAT YOU WILL BE DOING

Lead major contributions in the backend, and ship client facing products collectively with your cross functional squad to continuously improve a high impact, live application and API.
Build relevant services to process and fulfil more messaging and commerce-related events, triggered by end-consumers, human agents or a chat-bot
Build an open API that any client can easily extend our functionality – a platform used by any kind of retailer or consumer brand
Build relevant services for your components as part of a squad
Operate what you have built: our no-ops B2B SaaS on containers wants to run standalone, while being very introspectable
Own the continuous migrations of application databases
Handle resource management for application databases (Redis, PostgreSQL)
Construct your own queries to serve analytics and automation use cases
Execute automated testing to ensure that high-quality products are delivered in a stable manner
Create, maintain and secure container artifacts and collaborate with other DevSecOps engineers
Choose right technologies based on problem set, contextual technologies and team capabilities
Collaborate with other developers, UX designer, product owner and stakeholder from within and outside your squad in an agile working mode
Partner with the product owner to develop a thorough understanding of clients’ user flows and problems, and devise robust technical decisions
Release to production and manage the respective processes and stakeholders

YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES

You have an excellent understanding of the Node.js and JavaScript programming languages and have worked multiple years with them. Go, Rust, Python, C++, and similar are a plus.
You also track changes in the languages and evaluate them for your own coding practice. You understand quirks and limitations of them.
You have experience in SQL and NoSQL wizardry: You have worked with PostgreSQL and Redis.
You are eager to explore some data in a database and develop large parts of your query / data logic in the database.
You have worked on public APIs and have an opinion and expertise how to design them for a maximum of performance (includes cost) and developer experience. You know how to keep your API consumers backwards compatible.
You can get your hands dirty or are willing to create or maintain browser libraries (like a browser SDK) in Typescript
You can code for a web application, ideally you have some experience with modern frontend frameworks, even more ideally Vue.
You are experienced in DevOps (CICD, Automated Testing, cloud environments, etc.)
You have had the technical ownership for a product and lead a team of engineers
You have domain knowledge in messaging, commerce, customer relationship management or alike
You have a bachelor’s or master’s degree in Computer Science or any other related quantitative field or other relevant experience.

WHAT MAKES CHARLES UNIQUE?

We are firm believers of customer empathy in Product Development
We are first. Conversational Commerce is destined to be the future trailing Mobile Commerce, and we will shape it together.
We are small but popular. No dress code, no rigid processes, no political discussions. Just do your best!
We are radically optimistic. We believe ideas no matter how big or small have power and we welcome anyone to voice them.
We are a whole team: Experienced Founders, experienced Engineers, top-tier Strategy Consultants, boundless Creatives, Rockstar Interns, bold Marketing experts and last but not least YOU.
We offer a flexible working environment built on trust where everyone can find a good balance between private life and work

THINGS WE OFFER

Become an integral part of an ambitious tech company and team that jointly pioneers the world of Conversational Commerce
Competitive compensation package
Virtual stock options to participate in the future success of Charles
High levels of responsibility and opportunities for fast-paced professional development
Friendly, open, and multi-cultural work environment
Brand-new office in the heart of Berlin overlooking the wall memorial

ABOUT US

Our vision is to become the global backbone of Conversational Commerce (cCom).

We at Charles believe "traffic" will exponentially move from the streets and the browser into chat apps. In a world where cCom is the 3rd big pillar of commerce, gluing together all channels unlocks the full potential of personalization between companies and consumers. For any situation in life we believe It’s better to have a conversation. Conversations are the human superpower to create trust, shape relationships and avoid misunderstandings. In life as in commerce. Between people as between consumers & companies.

With our B2B SaaS software Charles empowers companies to master this opportunity by seamlessly bringing their business into chat. Founded by Kapten & Son Co-Founder Artjem Weissbeck and ex-McKinsey E-Commerce lead Andreas Tussing, we're facing an exponentially growing number of clients and are backed by prestigeous investors Accel and HV Capital. Now it is time for you to join us on our journey and pioneer Conversational Commerce together!

At Charles we know teams perform and innovate best when they are diverse. We are committed to create an inclusive and belonging environment where our employees can bring the best and only version of themselves. We embrace and fearlessly welcome meaningful work and innovation no matter of age, gender identity, ethnicity, religion, sexual orientation, disability, status, neurodiversity and else. With our growth, we want to commit to reflect these values and strive to create a workplace where everyone feels heard and valued.

(Senior) Backend Engineer (m/f/d)