THE IMPACT YOU WILL MAKE

We are aiming to be the leading solution for brands combining Customer Experience & Workflow Management across use cases to build personalized and engaging customer journeys in a conversational-first manner
Working close with the product and technical leadership, to deliver the roadmap according to plan, at high quality and with technical excellence. Build and manage several teams of talented engineers with high commitment to deliver, and who feel proud to work at Charles. Collaborate with the rest of the organization so that Engineering deliverables are visible, anticipated, and well understood.  

THIS IS WHAT YOU WILL BE DOING

Teams management

Hire and welcome each of your engineers on their day one and support them in finding the professional challenge and career path at Charles. You care about each of them becoming a better engineer and colleague every sprint
Build the teams by recruiting the best talent on the market, manage effective career paths, communicating product vision and strategy to the team, and guiding team members in continually improving their performance.
Maintain clear technical direction by establishing ownership, ensuring teams technical documentation, driving design and code reviews.
Maintain an environment that fosters high commitment and focus within the teams by continually improving the rituals, establishing relevant habits and providing clear guidelines.
Responsible for prompt response to incidents and high priority support cases according to agreed SLAs.
You will be the head coach for your cross functional teams building their delivery capabilities up to the challenges of the business. Review retrospectively productivity KPIs to continually improve the team results and delivery pace.
Assess and escalate any organizational risks and issues to the leadership team to enable prompt decision making and fast remedial actions.
Create engineering business cases for supporting new product initiatives including capacity, skill, supplier resources

Delivery management

Make sure requirements are captured, analyzed and validated with internal stakeholders and customers, by collaborating with the Product Owners assigned to your teams.
Accountable for the delivery phases of the product process for epics spanning multiple sprint delivery.
Responsible to lead the teams in producing accurate estimations and identify dependencies of the technical implementation.
Align business stakeholders with the Engineering organization by managing expectations and updating them on any relevant information and progress updates.
Achieve a comprehensive epic backlog and release forecast by collaborating with designers, POs, and relevant engineers.
Produce, update and execute the epic delivery plan including timeline and capacity planning from conception to adoption.
Make sure project risks and issues are addressed, follow up on actions to ensure results, and remove impediments from the technical team
Sign off the delivery with the main stakeholders, and ensure supporting documentation available to the business stakeholders
Contribute to the overall roadmap planning process in alignment with the other Engineering managers

YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES

Leadership experience, you know how to motivate & coach people, they look up to you.
You are goal getter, your level of energy when solving challenging problems is inspiring to others.
You know what can and will go wrong in software development and hence plan and coach early on to avoid pitfalls and keep the team focused
You are aware of the different needs that a startup has vs. an enterprise software product and guide the team to slowly adapt for larger clients needs over time
Tech understanding, you know enough from everything (Frontend, Backend, Database, API, infra, security, testing,…) to judge any technical decision and topic.

WHAT MAKES CHARLES UNIQUE?

We are firm believers of customer empathy in Product Development
We are first. Conversational Commerce is destined to be the future trailing Mobile Commerce, and we will shape it together.
We are small but popular. No dress code, no rigid processes, no political discussions. Just do your best!
We are radically optimistic. We believe ideas no matter how big or small have power and we welcome anyone to voice them.
We are a whole team: Experienced Founders, experienced Engineers, top-tier Strategy Consultants, boundless Creatives, Rockstar Interns, bold Marketing experts and last but not least YOU.
We offer a flexible working environment built on trust where everyone can find a good balance between private life and work

THINGS WE OFFER

Be part of an ambitious tech company & team shaping the C-Commerce world
Full time employees receive ESOP to have the opportunity to share ownership and success of Charles
Competitive compensation package
High level of responsibility and space to develop
A friendly, open, multi-cultural work environment
A brand-new office in the heart of Berlin overlooking the wall memorial

ABOUT US

Our vision is to become the global backbone of Conversational Commerce (cCom).

We at Charles believe "traffic" will exponentially move from the streets and the browser into chat apps. In a world where cCom is the 3rd big pillar of commerce, gluing together all channels unlocks the full potential of personalization between companies and consumers. For any situation in life we believe It’s better to have a conversation. Conversations are the human superpower to create trust, shape relationships and avoid misunderstandings. In life as in commerce. Between people as between consumers & companies.

With our B2B SaaS software Charles empowers companies to master this opportunity by seamlessly bringing their business into chat. Founded by Kapten & Son Co-Founder Artjem Weissbeck and ex-McKinsey E-Commerce lead Andreas Tussing, we're facing an exponentially growing number of clients and are backed by prestigeous investors Accel and HV Capital. Now it is time for you to join us on our journey and pioneer Conversational Commerce together!

At Charles we know teams perform and innovate best when they are diverse. We are committed to create an inclusive and belonging environment where our employees can bring the best and only version of themselves. We embrace and fearlessly welcome meaningful work and innovation no matter of age, gender identity, ethnicity, religion, sexual orientation, disability, status, neurodiversity and else. With our growth, we want to commit to reflect these values and strive to create a workplace where everyone feels heard and valued.

Engineering Manager (m/f/d)