THE IMPACT YOU WILL MAKE
​Our Sales team brings our vision to our future customers showing and convincing them about the value Charles creates for them! As a Business Analyst Intern you make sure we track and optimize our sales processes throughout the lifecycle stages of our prospects and future customers. You will make sure new ideas or product launches are well measured so you enable effective steering and point towards what is working well and what doesn’t. You support in making sure that our processes are effective and efficient and data quality in our CRM is maintained so we can make informed business decisions. 
THIS IS WHAT YOU WILL BE DOING
  • Manage our CRM system to make sure it is used properly, and we are gathering sales data in a timely manner
  • Support in the planning and execution of end-to-end strategic and performance optimization projects
  • Perform analysis that lead to actionable insights through meaningful KPIs and reporting dashboards that inform the management team across departments
  • Collaborate with other teams, such as the Marketing, Product and Finance to analyze and understand our business and optimize how we operate
YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES
  • Show high levels of curiosity, with an innovative mind and great interpersonal skills
  • Quick comprehension of our working methods and products
  • Analytical, well-structured mindset and a data-driven decisions ability
  • Proficient with Excel and PPT. Knowledge in SQL, R or Python is not mandatory but a plus
  • You are a student with an analytical subject (Finance, Business, Mathematics, Physics, Engineering or alike)
  • Excellent oral and written communication skills in English
THINGS WE OFFER
  • Become an integral part of an ambitious tech company and team that jointly pioneers the world of Conversational Commerce
  • Competitive compensation package incl. virtual stock options to participate in the future success of Charles
  • High levels of responsibility and opportunities for fast-paced professional development
  • Friendly, open, and multi-cultural work environment
  • Brand-new office in the heart of Berlin overlooking the wall memorial
ABOUT US
Our vision is to become the global backbone of Conversational Commerce (cCom).

We at Charles believe "traffic" will exponentially move from the streets and the browser into chat apps. In a world where cCom is the 3rd big pillar of commerce, gluing together all channels unlocks the full potential of personalization between companies and consumers. For any situation in life we believe It’s  better to have a conversation. Conversations  are the human superpower to create trust, shape relationships and avoid  misunderstandings. In life as in commerce. Between people as between  consumers & companies.      

With our B2B SaaS software Charles empowers companies to master this opportunity by seamlessly bringing their business into chat. Founded by Kapten & Son Co-Founder Artjem Weissbeck and ex-McKinsey E-Commerce lead Andreas Tussing, we're facing an exponentially growing number of clients and are backed by prestigeous investors Accel and HV Capital. Now it is time for you to join us on our journey and pioneer Conversational Commerce together!

At Charles we know teams perform and innovate best when they are diverse. We are committed to create an inclusive and belonging environment where our employees can bring the best and only version of themselves. We embrace and fearlessly welcome meaningful work and innovation no matter of age, gender identity, ethnicity, religion, sexual orientation, disability, status, neurodiversity and else. With our growth, we want to commit to reflect these values and strive to create a workplace where everyone feels heard and valued.

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