CRM Manager

Reporting to our CRM Lead, we're looking for a CRM Manager, with an ambitious growth mindset. You will be responsible for developing compelling cross-channel engagement strategies (email, mobile notifications, in-product) and messaging that brings to life the proposition and product experience to increase usage, adoption and monetisation.

If your motivated by autonomy and enjoy working with high performing people who will push you to the stars, then this is the place for you!

We’re a team of passionate individuals trying to make a difference, bridging the gap between digital and physical. With an office in Vauxhall, you can expect the exposed brick and unlimited snacks (of course) but we’re about so much more than that, we take the culture of our team incredibly seriously, and have big ambitions when it comes to what we do and how we do it.

What you will be doing:

  • You’ll work closely with the CRM Lead to define better ways of leveraging our CRM system globally, including processes, automation and best practices.
  • You will be responsible for developing and implementing compelling cross-channel engagement strategies (email, push notifications, in-product) and messaging that brings to life the proposition and product experience to increase usage, adoption and monetisation globally.
  • You'll steer the customer journey, using your skills in segmentation, loyalty propositions, and retention to increase engagement and growth. There are no direct reports, giving you the chance to make your mark and set the stage for future success.
  • Develop and implement insight led, actionable and scalable CRM content that activate users, drive repeat behaviour and grows loyalty.
  • Define user segmentation, size opportunities, prioritise initiatives and implement flows and campaigns that will drive incremental growth and deliver against our KPIs.
  • Be a data and CRM champion - lead the development, planning and delivery of new enhancements with the current CRM and surrounding tech stack.
  • Challenge current ways of working to improve performance and increase efficiencies.
  • You will need to be hands on and delivery focused, playing an active role in knowledge sharing between CRM and product.
  • Ensure adherance to data compliance, security, and GDPR best practices for data governance, storage, processing, etc.
  • Stay up to date on the current and future landscape of marketing technologies and best practice to ensure the firm are at the cutting edge of marketing.

Skills we'd love you to have

  • Proven experience in an engagement marketing function in a B2C digital business.
  • Experience in leading cross-functional retention and engagement projects independently
  • Excellent analytical skills and proven track record of turning data into actionable insights for improving engagement and retention KPIs
  • Organized and critical thinker and the ability to thrive and multi-task in a fast-paced environment.
  • Exceptional communication and ability to collaborate and build relationships.
  • Strong and divergent creative mind who constantly keeps an eye on trends and inspiration in the market.
  • A passion for making marketing communications as relevant to customers as possible, communicating our value proposition clearly and acting as the guardian of our brand identity.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 18 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.



  • 25 paid holidays and a “duvet day” on your birthday
  • Hybrid Work Environment: Attending the office 2-3 days per week with flexible work-life balance allowing you to thrive both in the office and from the comfort of your own space.
  • Private health and dental cover
  • GP office visits
  • Life assurance scheme
  • Up to 6% matched pension
  • Brown bags with guest speakers
  • Dog-friendly office
  • Daily breakfast and free snacks
  • Free sports and social clubs
  • Generous training allowance
  • Fast progression
  • Leadership-led training
  • Regular well-being events
  • In-house psychotherapist
  • Financial coach to help you plan and achieve your goals
  • Physical and mental health support through BUPA
  • No clock-watching culture
  • Generous maternity and paternity plans
  • Culture and inclusion representatives
  • Transparent pay structure and a career growth plan


Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at

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