Employer: Clickatell Canada Incorporated

Position: Vice President: Payments Products

Terms of Employment: Full-time / Permanent

Location: Toronto, Ontario

Employment Address: 545 King Street West, Toronto, Ontario M5V 1M1

Hours of Work:  40 hours/week

Language: English


  • Eligible for discretionary bonuses and/or salary increases in accordance with company policy.
  • Eligible for health insurance
  • Eligible for RRSP contribution and risk benefit company contribution
  • Eligible for communication allowance for internet and phone bills
  • Eligible for remote work and home office set up with laptop, monitor and all related items
  • Eligible for 5 personal days and half days on your birthday


Contact: Please send resumes to talentacquisition@clickatell.com and include “Vice President: Payments Products” in the email subject line.



  • Understand the pulse of the global payments market, including competitive pressures, changing customer expectations and technology challenges.
  • Ensure that the strategic go-to-market plans are supported by our product roadmap.
  • Distil the company's business objectives, market opportunities and insights into a product and technology strategy, as well as own the product roadmap.
  • Own the product life cycle from ideation, to launching new digital solutions, to sunsetting mature offerings.
  • Develop value-based product pricing and positioning strategies that instil sales confidence while increasing win rates and profitability.
  • Enable the product development teams, ensuring that their vision for product quality, scalability and extensibility are reflected in the roadmap.
  • Effectively lead and evangelize across multiple internal and external stakeholders to build consensus and excitement about our innovation and delivery strategies.
  • Proactively pursue disruptive ideas that fundamentally challenge the status quo, leading our customers down paths of innovation and reinvention.
  • Recruit, manage, and build a world-class product management team.
  • Authorize and organize the Payments Products departments and related management positions at the Company.
  • Represents Clickatell in corporate functions and with key clients and stakeholders.
  • Select Product Managers, Senior Product Managers and Product Directors, creating appropriate work conditions necessary to thrive in their roles.
  • Allocate resources to implement organizational policies and programs that support the development of the Payments Products department.
  • Responsible for establishing financial and administrative controls and approving human resources planning for the Payments Products departments.



  • College diploma or equivalent experience is required
  • Significant (at least 7 years) of payments product management & strategy experience
  • Experience working in the technology arena, preferably SaaS, with a strong track record of building solutions and growing a technology portfolio
  • Proven experience in building consensus at executive levels and driving alignment to strategic initiatives
  • Experience performing multifaceted projects in conjunction with normal activities
  • Proven experience leading remote teams across time zones
  • Proven experience in B2B, B2C, and B2B2C omnichannel payments enablement
  • Experience working in payments in African markets is preferred
  • Experience and good working knowledge of PCI DSS compliance and implementation
  • Deep knowledge in merchant KYC and AML rules and regulations
  • Excellent understanding and experience in card processing scheme rules and compliance including merchant category codes (MCCs and other configurations
  • Excellent understanding of payments regulation and experience working with regulatory bodies and acquirers
  • Deep knowledge on Unstructured Supplementary Service Data (USSD)
  • Thorough technical knowledge of EMVCo Merchant Channel Data Object Development and other EMVCo QR standard and technical specifications
  • Expert knowledge in 3D Secure and other payment risk mitigation technologies
  • Expert knowledge and experience in customer identification and authentication methodologies and technologies such as biometrics and two-factor-authentication (2FA)
  • In-depth knowledge of international technology standards used in alternative payments and delivery channel technology (WAP, WIG and SS7 A5 encryption algorithms)
  • In-depth knowledge of RTP protocols and best practices
  • Experience in “network of network” development and lowest cost routing development
  • Knowledge in CVV2 and Track 3 data development & algorithmic data enciphering
  • In addition you are expected to understand and direct teams on capabilities around SMTP, SMPP, XML, PSD2 Architecture and Low Value Transaction (LVT) cost management
  • Other telecommunications technologies leveraged in authentication and fraud management (ex. HLR/VLR & SIP)
  • Knowledge of established payments services and technologies including alternative payments, wallets, real-time payments, bill payments, and card present and card not present push and pull payments
  • Proven ability to build, lead and manage global teams
  • Strong analytical thinking and end-to-end problem-solving skills
  • Strong team player with excellent interpersonal, relationship management, and leadership capabilities
  • Effective oral, written and presentation skills
  • Must be comfortable in a fast-paced environment
  • Ability to interpret relevant state and federal laws, company guidelines, and regulatory rules to determine how they apply to the company.
  • Ability to work with full confidentiality and a high level of personal integrity.
  • Excellent verbal and written communication skills, including the ability to draft and deliver technical reports, presentations, and correspondence.
  • Highly committed, thought leader, innovative and a team player


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