We Are Setting The Pace 

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things.  We need people who can understand the bigger picture and who connect the dots to achieve success.  In our agile and demanding environment, you will have to ask the right questions and take the smart risk.  

We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do.  The way they are going to drive our organization forward and deliver solutions to our customers.  Watch this space as we blaze a new path while expanding across the globe. 


We are looking for a pacesetting Senior Cloud Infrastructure Engineer, accountable for assisting the SysOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We seek an experienced individual to help us manage and develop our cloud infrastructure. Reporting to the Technical Manager: Infrastructure, this role works closely with our technology teams to provide the support necessary to allow for rapid code deployment and high levels of system uptime.  


We Do The Right Things 

Responsibilities of the Role 

  • Formulate divisional policies and processes, strategic planning, resource coordination and operational execution of projects and assisting in procurement process. 
  • Install/configure, operate, maintain, and monitor Clickatell’s software environments and related infrastructure with a focus on high availability, stability and security. 
  • Conduct technical research and development to enable continuing innovation within the infrastructure environments.  
  • Audit and analyse logs and other system data for troubleshooting and preliminary root cause determination, data backup management, change control management for code deployment and configuration modifications.  
  • Ensure network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners.  
  • Provide technical liaison services with enterprise customers and vendors as required.  
  • Service, maintain, commission and support global platforms, with a view towards high availability. 
  • Lead the Systems Administration Community of Practices (COP) where a forum is created to share knowledge and promote learning. 

We Are On A Learning Journey 

Requirements of the Role 

  • Related IT qualification or 5+ years in a system administrative position 
  • Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification (preferred) 
  • Work experience: 
  • Minimum of 4 years working with Unix or derivative 
  • Minimum of 4 years working with troubleshooting hardware and/or software 
  • Minimum of 3 years programming or scripting experience (preferred) 
  • Virtualisation and cloud environments such as Amazon Web Services (AWS) or similar 
  • Experience with Linux-based operating systems (Essential) 
  • Perl, python, ruby and/or PHP scripting experience (Preferred) 
  • Proven experience in and with a large, ISP-type environment and infrastructure (Essential) 
  • Perl, python, ruby and/or PHP scripting experience(Preferred) 
  • Working in or with a large, ISP-type environment and infrastructure (preferred) 
  • Working in production environments of the below is preferred: 
  • SAN storage solutions 
  • Software package building and release management with software tools such as Puppet, Chef or Salt 
  • Network/OS clustering 
  • Knowledge and Abilities:  
  • Networking, from Ethernet to IP 
  • Operating systems, from bare steel to network services 
  • IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP 
  • Containerisation (Docker/Kubernetes) knowledge (preferred) 
  • Use of CD/CI tools (Anisible/Puppet/Terraform) (preferred) 
  • Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana (preferred) 
  • Ability to commute to the data centre in the rare circumstance where emergency onsite support is required at the data centre 


A Bit About You:  

Behavioral competency requirements of a Pacesetter:  

  • Cultivating Talent: Actively drives the development of skills and strengths within the team, and recognizes achievements. Coaches the team on procedures, technical issues and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members’ feedback and resolves any issues or conflicts. 
  • Managing Resources: Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls. 
  • Expert Exchanges: Seeks and communicates insights. Acts as access point for information within their team and throughout the organization, and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity. 
  • Risk Mitigation: Resolves problems that are relatively complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance and addressing quality concerns. 
  • Foster Teamwork: Builds relationships and influentially engages across teams to elevate performance. Facilitates brainstorming that delivers the best solutions. Encourages an inclusive culture where voices are heard and being open-minded is valued. 
  • Emotions and Performance: Puts effort into managing the link between emotions and performance that helps others do their best work by increasing self-awareness and reducing blind spots. Fosters a safe environment where others feel comfortable to take smart risks and build relationships. 
  • Drive Execution: Develops tactical plans that support the strategy and plans the detail of the projects, activities, and resources to deliver the goal. 
  • Coordinating Activity: Develops and manages processes conceptually and technically. Plans, monitors work, and accurately reads situations to course correct and ensure expectations are met. 
  • Navigating Change: Delivers change by bringing the team together, aligning their work and navigating them through the process. Stays on track by being optimistic and focusing on what is in their control. Executes by getting the right things done by the right people to deliver results. 
  • Driving Performance: Relentlessly reviews dashboards, systems, KPIs, procedures, and processes, and drives the team’s performance to incrementally improve results. Ensures processes are effective while aligning to best practice and increasing value. 



Why You Should Join 

Perks of the Role 

  • Medical Aid contribution  
  • Pension fund contribution  
  • Quarterly performance incentive bonus  
  • Risk benefit company contributions  
  • Reimbursable communications allowance for internet and mobile phone bills  
  • Half-day off on your birthday  
  • 5 personal days leave a year, over and above your annual leave  
  • Remote working and access to office hubs as required.  
  • Home office set-up with laptop, monitor and other related items.  


Stronger Together 

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging.  We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.  

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