Purpose
Clickatell is looking for a Commercial Manager that is a hunter who will focus their efforts in expanding our chat commerce solution’s footprint in Nigeria and West Africa. The ‘hunter’ will be focused in driving new businesses predominantly (80%) and managing very few organic customers(20%), you will work to introduce solutions portfolio to client’s needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways.
We Do The Right Things
Responsibilities of the Role
Managing existing clients and revenue (20%)
- Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
- Manage the entire sales cycle to ensure you customers experience the full customer journey.
- Provide technical support to our customers with the goal to keep customers satisfied with the business's products.
- Collaborate with cross-functional teams to optimise product offerings and customer satisfaction.
Cross sell to existing clients.
- Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
- Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
- Provide professional after-sales support to enhance the customers’ dedication
Hunting for new clients (80%)
- Focuses on building long-term mutually beneficial partnerships with core enterprise customers.
- Conduct market research to stay informed about industry trends and competitor activities
- Monitor and analyse key performance indicators (KPIs) to assess and enhance business development strategies.
- Plan, execute and monitor a sales funnel across verticals.
- Unearth new sales opportunities through networking and turn them into long term partnerships.
- Engage in complex deal structuring and negotiation efforts designed to win new deals.
- Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer.
- Analyze company sales performance and main KPI matrices.
- Set sales and revenue targets and work diligently to meet them.
- Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation
- Building a healthy pipeline and understanding of funnel management
We Are On A Learning Journey
Requirements of the Role
- Proven experience to create a comprehensive client business plan to manage account sales
while accurately forecasting future bookings and revenues.
- Proven experience to work cross functionally as part of a solution team.
- Relevant Degree or 8 years of relevant job experience with similar essential duties
- Proven business acumen with experience in engaging ‘C’ levels and Senior Manager stakeholder engagements.
- An experience in managing big enterprise customers.
- Results-driven and metrics-oriented approach, with the ability to monitor and analyse KPIs to drive continuous improvement.
- A track record for consistently exceeding revenue goals.
- industry and shared business challenges along with your knowledge of analytic solutions.
- Experience and knowledge of messaging and/or payment products and industry.
- Extensive network of decision makers in the industry
- A good listener, genuinely interested in your clients, their business, and how you can help make
them successful.
- A collaborative style with experience engaging a diverse group of internal stakeholders to
- Strong strategic thinking and analytical skills, capable of conducting market research and translating findings into actionable business plans.
- Demonstrated negotiation skills and the ability to close deals effectively.
- Collaborative team player who can work effectively with cross-functional teams to achieve common goals.
- Excellent process/organization skills, as well as strong creative orientation and the ability to craft
innovative solutions.
- Strong Interpersonal skills with the ability to work with multi-dimensional teams.
- Excellent relationship-building abilities, with the capacity to establish and maintain valuable connections with clients, partners, and stakeholders.
- Exceptional communication and presentation skills, able to articulate complex ideas and value propositions clearly and persuasively.
- Strong business/commercial acumen or instinct with technical capacity.
- Have problem solving skills, be a logical thinker and analytical abilities.
A Bit About You
Behavioral competency requirements of a Highflyer:
o Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
o Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
o Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
o Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
o Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
o Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
o Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
o Action Orientated Mindset: Know-how to skillfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
o Embracing Change: Invites change and stays focused and resilient, and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
o Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking
