We Are Setting The Pace
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risk.
We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.
Purpose
We are on the lookout for a skilled Pricing Analyst to join our innovative team aiming to make a mark in a $50B+ industry. This role is pivotal in shaping the demand and delivering competitive product offerings for Clickatell. Positioned within the Product Organization and reporting to the VP of Interact Product and Pricing, you will spearhead initiatives to establish competitive and profitable pricing strategies essential for the growth, adoption, and scalability of our product portfolio.
We Do The Right
Things Responsibilities of the Role:
The successful candidate will be responsible for tracking pricing, ensuring margin stability, follow up on new product launches and product performance. This role will be responsible of setting pricing analysis, impact analysis and modelling different adoption and monetization scenarios to cater to Clickatell business’ revenue targets. This is a highly collaborative and analytical role that requires the consideration of data from multiple sources, and development of sophisticated and dynamic pricing and performance models.
Pricing Strategy Development and Execution:
o Design pricing strategies for Clickatell's product offerings in collaboration with the Pricing Team, incorporating insights from market trends and competitive analysis.
o Analyze and track customer engagement, utilizing findings to develop effective pricing strategies that align with company goals.
Market and Competitive Analysis:
o Conduct thorough research on market trends within Chat Commerce and competitive pricing architectures, packaging, and price points across key geographies and products.
o Incorporate key market findings into pricing and packaging design, ensuring Clickatell’s offerings remain competitive and appealing to the target audience.
Financial and Pricing Analysis:
o Execute detailed pricing and financial analyses to support pricing proposals, ensuring alignment with Clickatell’s financial objectives and margin stability.
o Use financial and scenario modeling techniques to assess the impact of various pricing strategies on margins, sales, and unit volumes.
Collaboration and Communication:
o Work closely with the Product Management, Finance, Sales, and other key stakeholders to develop and communicate pricing recommendations and ensure the successful implementation of pricing strategies.
o Regularly communicate price positioning to a wide range of audiences, including Sales teams, ensuring pricing documentation accurately reflects current pricing.
Pricing Frameworks and Tools Development:
o Establish and continuously improve a comprehensive product pricing framework and policies that guide profitable selling, aligned with company margin expectations.
o Develop and manage dynamic pricing tools and processes that can incorporate large datasets and inputs from multiple sources, ensuring timely responses to market conditions and competitive factors.
Performance Monitoring and Reporting:
o Champion price performance monitoring, owning monthly and weekly margin reporting activities, including analysis of margin variance and identification of risks and opportunities.
o Be a part of the quarterly pricing reviews, preparing and presenting recommendations to product leadership on pricing updates and opportunities to drive revenue and gross margin.
Strategic Planning and Support:
o Assist in the preparation of strategic account efforts and pricing plans for the annual business planning cycle.
o Support the Product Management and Marketing teams in ad-hoc projects, reporting requests, and the development of business cases to justify the ongoing development of Clickatell's product portfolio.
Innovation:
o Participate in Product Leadership forums, analyzing opportunities, and developing relevant artifacts, such as business cases and executive presentation material.
Knowledge and Capability Building:
o Develop a deep understanding of the markets, customers, and the maturity stage of Clickatell’s business to strategically plan the rollout of capabilities.
o Be metrics-driven, conducting monthly and quarterly reporting on key products and services, and consistently analyzing behavior to identify inhibitors and opportunities
We Are On A Learning Journey
Requirements of the Role:
Educational Background:
o Mandatory BA/BS Honours in Business Economics or Statistics, Mathematics.
o MBA or advanced degree strongly preferred to provide a solid foundation in complex analytical and strategic thinking.
Professional Experience:
o A minimum of 10 years of direct experience in product pricing, with a strong preference for candidates with experience in the Software as a Service (SaaS) or technical software product sectors.
o Proven track record of developing, implementing, and optimizing pricing strategies that positively affect product profitability and market competitiveness.
o Experience in conducting comparative analysis of software industry data and translating insights into actionable pricing strategies.
Technical and Analytical Skills:
o Exceptional analytical and statistical skills with an ability to synthesize complex data into actionable insights & expert proficiency in Microsoft Excel is non-negotiable.
o The candidate must possess advanced skills in Microsoft Excel, demonstrating the ability to perform complex data analysis, model financial scenarios, and utilize a wide range of formulas, pivot tables, macros, and data visualization tools. This expertise is crucial for decoding large datasets, forecasting pricing trends, and developing detailed pricing strategies that align with our organizational goals. The ability to manipulate and draw actionable insights from data within Excel will be a pivotal part of the daily responsibilities.
o Skilled in using advanced analytical software such as PowerBI or Microsoft Access; SQL skills are highly desired to manage and analyze large datasets effectively.
o Proficient in creating compelling presentations with PowerPoint to communicate pricing strategies and analyses to stakeholders at all levels.
Communication:
o Excellent verbal and written communication skills, with an ability to convey complex information clearly and persuasively to diverse audiences.
o Strong strategic qualities, capable of setting a vision, strategy, and effectively managing day-to-day tasks to align with company goals.
o Ability to inspire the all stakeholders regarding the Pricing strategy and future of how we will pricing for our products.
o Continuously work with the Sales and Finance team to align with financial objectives.
Personal Traits and Competencies:
o High level of curiosity, creativity, and courage; able to champion the company and customer priorities with passion.
o Solid negotiating skills to effectively handle difficult discussions with both internal and external stakeholders.
o Exceptional research skills, with an instinct for sourcing and synthesizing market insights to inform pricing decisions.
o Exhibits foresight, systematic thinking, and meticulous planning with excellent attention to detail.
o Ability to function effectively in a rapid-paced, less structured business environment, adapting to change and managing teams through transitions smoothly.
Collaboration and Project Management:
o Team-oriented and a self-starter, demonstrating the capability to lead projects end-to-end, delegating responsibilities efficiently.
o Should be customer-centric and metrics-driven, with the know-how to analyze market dynamics and influence peers and leadership on product/market strategy.
o Possesses strong organizational and planning skills, with the dexterity to handle complex issues and utilize employee potential maximally through effective resource management. Ideal candidates will embody the spirit of continuous learning and innovation, taking a proactive approach to challenges and opportunities within the competitive landscape of chat commerce and SaaS technologies.
A Bit About You:
You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously. You set the priorities to deliver practical solutions for opportunities and change. You achieve results though maximizing resources and leading the way to the best solutions. You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers. You develop, finetune and manage processes and coach the team on procedures and adopting new techniques. You are incredibly independent and a self-starter with a microscopic attention to detail. You take initiative by being resourceful and proactive.
Why You Should Join
Perks of the Role
o Healthcare, Retirement Fund and Risk Benefit company contributions
o Quarterly performance incentives
o Reimbursable communication allowances for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your annual leave
o Remote Working (our offices are currently open for essential use only due to COVID-19)
o Home office setup with laptop, monitor, chair and UPS
Stronger Together
Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.
