We Are Setting The Pace
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of our competitors. Our culture is to dream big and stay busy. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you have to ask the right questions and be willing to take smart risks.
We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but also for what we are going to do. The way we are going to drive our organization forward and deliver innovation to our customers. Watch this space as we are blazing a new path while expanding across the globe.
Purpose
We put our customers first and bring focus and energy to what matters to them and grows their business. For a start, we do this by ensuring our customer implementations stay on track and are delivered on-time and to our high standards. This role will drive operational excellence within our fast-growing organization by coordinating, facilitating and managing onboarding activities that are critical to achieving success and unlocking value for our customers. Success in this role is centred around managing customer expectations and onboarding solutions within the chat commerce and technology landscape for different projects. You will work closely with Sales and the Product & Technology team to keep everyone in sync, track progress, and address obstacles to ensure successful launches and consumer usage.
We Do The Right Things
Responsibilities of the Role
- Manage deployment/integration activities for key, mainstream customers from contract to launch.
- Manage different types of projects and activations by developing project plans and ensuring optimal utilization of all tools to track progress and monitor roadblocks.
- Establish all project requirements and ensure compliance to all timeframes and prepare appropriate presentations for all customers.
- Coordinate all activities, both internal teams, customer teams and (when appropriate) third party (external) teams.
- Measure, control and report on all project activities related to milestones.
- Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements towards best practice
- Guiding customers through required implementation processes and act as focal point for project communications. Ensure successful deployments to consumer usage.
- Managing issue escalation and resolution processes on behalf of the customer
We Are On A Learning Journey
Requirements of the Role
- Tertiary qualification in a relevant field (project management or systems development) or relevant field experience.
- Work Experience
- 3+ years of software implementation project management experience in a fast paced, high-growth organization
- Working with high profile customers in a project management capacity
- Implementing and successfully managing projects or initiatives
- Experience with payments, telecoms or fintech environments in a SAAS architecture will be an advantage.
- Knowledge of different deployment methodologies is a requirement.
- Proficient Knowledge and Ability (this means that you know your stuff)
- Strong business acumen, analytical and problem skills, and focus
- Understanding of MS suite of products, Jira, Confluence and Asana will be an advantage.
- Ability to work with stakeholders at different levels across cultural and time zone barriers
- In-Depth Knowledge and Ability (this means that you are the “go-to” person)
- Project management tools and best practice for enterprise solution implementation.
- Expert ability to handle high profile customers and complex technology projects.
- Proven ability to interact with Senior client decision makers, building confidence to deliver on strategic projects.
Why You Should Join
Perks of the Role
- Medical Aid contribution
- Pension fund contribution
- Quarterly performance incentive bonus
- Risk benefit company contributions
- Reimbursable communications allowance for internet and mobile phone bills
- Half-day off on your birthday
- 5 personal days leave a year, over and above your annual leave
- Remote Working possibility
- Home office set-up with laptop, monitor and other related items.
Stronger Together
Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working
