Want to be part of something new and exciting? Come and join us at CloudRock as we start the build out of our brand-new Service Now team in our Mumbai office. If you are experienced with Service Now but limited in your current role, we can offer you the opportunity to step across into the world of consulting and put your skills and experience to work immediately with some really great customer projects. Alongside our competitive package, which includes health care for your family members (including parents), a dedicated employee wellness and assistance programme, fantastic offices and the opportunity to relocate to UK and you’ll get the opportunity to join at day 1 of what is going to be a phenomenal practice where opportunities to put your name to stuff, take early responsibility and gain rapid development are genuinely plentiful.

Job Purpose:

To be responsible for design, configuration and implementation of ServiceNow based applications and solutions to support client requirements. 


  • Collaborate with functional consultants in gathering requirements and feedback and translate client needs into technical specifications. Participate and or lead in workshops to assess current and future state processes. 
  • Responsible for developing business requirements, specifications, business flows, application design, application configuration, testing and deployment. 
  • Take a key role in all technical aspects of project and solution delivery, providing thought leadership to customer sponsors/stakeholders in solving business process or technical problems.  
  • Design and deliver technical solutions with a fit for purpose and sustainable architecture, following ServiceNow technical standards and leading practices. 
  • Partner with functional consultants to monitor project status and risk areas.  
  • Provide coaching and support to other less experienced team members.  
  • Accurately estimate configuration effort (financial and resource) based on requirements.

Mandatory Experience:

  • At least 3/4 years’ experience developing or configuring ServiceNow within moderate to complex, global organizations. 
  • Service Now Application Developer Certification, System Administrator Certification 
  • Understanding of web services API using SOAP, REST, JSON and other integration technologies 
  • Understanding of ServiceNow applications for a range of different use cases, including process integrations, user interface customizations and third-party applications.  
  • Experienced in Agile, Waterfall and SafeAgile software development and SCRUM methodologies. 
  • Basic understanding of ITIL 

Desired Experience:

  • HRSD Certification – CIS-HRSD
  • Wider HR Knowledge
  • Previous experience of a consulting environment

Necessary Skills:

  • Fluent in spoken and written English 
  • Ability to communicate clearly to a range of stakeholders and influence through effective presentation skills 
  • Advanced analysis and problem-solving skills 
  • Service Now evangelist 
  • Resilience 
  • Strong Microsoft Office suite skills 

Preferred Skills:

  • Natural consultative approach 


About CloudRock
CloudRock is leading global advisory firm in the HR and Finance digital transformation space working with market leading technologies like Oracle, SAP, Workday and Dayforce. We are also a leading Workday and ServiceNow partner offering implementation and optimisation /AMS services.

CloudRock provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable country, national, federal, state or local law.

CloudRock is committed to a diverse workforce.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of CloudRock business units.

We offer you:

  • A great environment to learn, develop and be successful in what you do
  • Opportunity to support our work with some of the World's most recognizable brands
  • Competitive package and hybrid work model
  • Travel opportunities for key events
  • Career growth opportunities as we’re growing rapidly!

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