Want to be part of something new and exciting? Come and join us at CloudRock as we start the build out of our brand-new Service Now team in our Mumbai office. If you are experienced with Service Now but limited in your current role, we can offer you the opportunity to step across into the world of consulting and put your skills and experience to work immediately with some really great customer projects. Alongside our competitive package, which includes health care for your family members (including parents), a dedicated employee wellness and assistance programme, fantastic offices and the opportunity to relocate to the UK after only a few months within your role, you’ll get the opportunity to join at day 1 of what is going to be a phenomenal practice where opportunities to put your name to stuff, take early responsibility and gain rapid development are genuinely plentiful.

Job Purpose:

To be responsible for leading, with support, on the definition and delivery of Service Now solutions to clients.


  • Work with clients to prepare and lead functional design workshops, gathering requirements and feedback.   
  • Advise and support clients on design specifications based on ServiceNow "out of the box" functionality. 
  • Collaborate with Technical Developers on design specifications which require bespoke configuration/customizations and/or integration(s).  
  • Provide coaching and support to other less experienced team members.  
  • Accurately estimate configuration effort (financial and resource) based on requirements.

Mandatory Experience:

  • At least 3/4 years’ experience supporting ServiceNow HRSD implementations within moderate to complex, global organizations. 
  • Experience in end-to-end project lifecycle from strategy to delivery 
  • Experience working in a client facing consulting or service delivery role within the IT services industry and has had involvement in the development of ServiceNow solutions. 
  • Experience in functionally guiding a (project) team in a significant workstream, project or programme, demonstrating strong project and consulting skills. 
  • ServiceNow Administrator Certification 
  • Understanding of Agile, Waterfall and SafeAgile delivery methodologies

Desired Experience:

  • Extensive HR organizational knowledge

Necessary Skills:

  • Fluent in spoken and written English 
  • Adept at communicating complex ideas persuasively and concisely 
  • A desire to work collaboratively with a wide range of stakeholders 
  • Natural consultative approach 
  • Demonstratable advanced analysis and problem-solving skills. 
  • Advanced Microsoft Office Suite skills, particularly Excel and PowerPoint 
  • Resilience 

Preferred Skills:

  • More than one ServiceNow certification (current) 


About CloudRock
CloudRock is leading global advisory firm in the HR and Finance digital transformation space working with market leading technologies like Oracle, SAP, Workday and Dayforce. We are also a leading Workday and ServiceNow partner offering implementation and optimisation /AMS services.

CloudRock provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable country, national, federal, state or local law.

CloudRock is committed to a diverse workforce.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of CloudRock business units.

We offer you:

  • A great environment to learn, develop and be successful in what you do
  • Opportunity to support our work with some of the World's most recognizable brands
  • Competitive package and hybrid work model
  • Travel opportunities for key events
  • Career growth opportunities as we’re growing rapidly!

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