As a Senior Quality Service Analyst with Convera based in our Peterborough office, you will be collaborating effectively with key stakeholders and cross-functional teams, ensuring efficient support for project delivery. The individual will drive a culture of continuous improvement by regularly assessing processes and outcomes, ensuring lessons learned and best practices are implemented.

You will be responsible for:

Ensure adherence to quality standards by conducting thorough QA evaluations and audits to guide the Operations team in decision-making processes.
Regularly recommend procedural and process enhancements through strategic calibration sessions and determine quality assurance benchmarks to sustain high-quality output.
Identify and initiate process improvement opportunities and contribute to the design and implementation of innovative Quality Review processes and tools.
Lead by example to promote continuous improvement and foster a culture of lean-thinking and value-driven changes within and across teams.
Partner with Operations leaders and managers to promote alignment of cross-functional initiatives, prioritize opportunities, and where possible advise on resource allocation.
Serve as the primary escalation point and align solution designs with organizational goals while maintaining global awareness and mindset.
Collaborate with stakeholders to extract, document, and analyze business requirements, recommending effective efficiency improvements.
Work with program managers, product business analysts, and technical teams to develop scalable and reliable technical solutions that meet business objectives.
Develop and implement Key Risk Indicator strategies and processes to enhance reporting accuracy and reliability.
Conduct detailed risk assessments using One Trust to identify potential areas of exposure within operational processes and reporting frameworks.
Design and maintain comprehensive reporting systems that provide insights into quality metrics and risk assessments.
Analyze data trends and provide actionable insights to management for informed decision-making
Act as a liaison between departments to foster communication and collaboration on quality and risk-related initiatives.
Assist functional owners of products and solutions with change impact activities, driving roadmap completion with Ops Tech teams.
Analyze and interpret complex data to deliver insights and assess the influence of change initiatives on business performance.

You should apply if you have:

High School Diploma / University Degree or equivalent level of qualification
2+ experience in cross-functional analytical review processes, Quality Assurance or Specialist role designated to monitoring and inspection of methods used in production processes, documenting procedures, conducting audits/testing/risk assessment support, and creating and implementing, process checklists, process standards and standard operating procedures is preferred
Experience participating in projects, especially in a role that involves coordinating between teams and stakeholders
Financial services, Operations or compliance functional experience is preferred but not essential

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

Opportunity to earn an annual bonus
Great career growth and development opportunities in a global organization
A flexible approach to work
Generous insurance (health, disability, life) and retirement programs
Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military)
Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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