Associate, Payment Processing Operations

A principal function of this position includes the review and analysis of banking details, ensuring wires processed by Convera are compliant to client requirements. Associate day to day activity is related to the cases where further investigation is needed via email or other off-line used applications to understand wires’ status, execute client’s request, or provide confirmation if payment cycle has been successful completed.

Responsibilities/Essential Job Functions

Resolving multi-channel payment queries via email, Swift messaging or SF cases providing immediate answers were possible and referring to banking partners or Client Service when
Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLA’s
Follows recommendations from Treasury and CS Team to limit potential loss to Convera or our customer by setting up wires with the correct Time/Rate critical buybacks/reissues and action with urgency with the right currency requirements.
Ensure appropriate accounting proof is present prior to actioning any repurchase request.
Act as the bridge between our banking partners and internal customers both in writing and verbally as required.
Identify and initiate the proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to request for Compliance inquiries.
Communicate frequently with the correspondent bank network to help resolve payment investigations.
Review and validate banking details received from both internal and external parties.
Monitor intake channels to keep the right level of daily productivity to enable Convera to deliver a good service and ensure the respective processing of wires within the agreed service level agreement.

You should apply if you have:

Ability to navigate a computerized data entry system, good knowledge of internal systems.
Advanced ability to read and interpret bank messages.
Good numerical ability.
Good knowledge of local and international payment methods.
Good knowledge of FX markets and commercial awareness.
Ability to update process documents and Standard Work Sheets.
High degree of accuracy and attention to detail.
High degree of self-motivation.
Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders.
Excellent written and verbal communication skills in the English language.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

Market competitive monthly gross salary.
Opportunity to earn an annual bonus (based on role level)
Great career growth and development opportunities in a global organization
Generous insurance (health, disability, life)
Hybrid mode (2 days at the office) Tuesday and Thursday.
Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you’re ready to unleash your potential.

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Convera requires background checks of all new employees at the appropriate stage of the application procedure, including, in certain countries, the investigation of criminal convictions, in accordance with applicable federal, state and local law. Disclosure of a criminal record will not necessarily disqualify you for employment. Any conviction or guilty plea will be evaluated on its own merit with respect to time, nature, circumstances and seriousness, as well as any other factors required pursuant to applicable federal, state and local law, in relation to the job for which you are indicating interest. However, failure to disclose this information when requested, in accordance with applicable federal, state and local law, will generally result in a disqualification of your application or termination of employment. *

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Payment Processing Associate

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