Are you passionate about quality assurance and process improvement? As a Quality Assurance Analyst, you’ll play a vital role in ensuring our Operations teams meet high standards of performance, compliance, and customer satisfaction. In this dynamic role, you’ll lead quality evaluations, identify process enhancements, and implement innovative Quality Assurance initiatives to drive organizational excellence.

You will be responsible for:

• Ensure adherence to quality standards through QA evaluations and audits, recommending process enhancements and setting quality benchmarks.
• Foster team development by providing constructive feedback and identifying opportunities for improvement.
• Design and implement innovative Quality Review processes, promoting continuous improvement and value-driven changes.
• Collaborate with Operations leaders to align cross-functional initiatives, prioritize opportunities, and develop scalable solutions with technical teams.
• Develop and implement Key Risk Indicator strategies, conduct risk assessments, and establish reliable reporting systems for actionable insights.
• Ensure compliance with industry standards by staying updated on trends and conducting regular audits and reviews.
• Support change management activities, including project planning, roadmap completion, and implementation of new Key Risk Indicators.
• Analyze and interpret complex data to assess the impact of change initiatives on business performance.

You should apply if you have:

• High School Diploma / University Degree or equivalent level of qualification
• 2+ experience in cross-functional analytical review processes, Quality Assurance or Specialist role designated to monitoring and inspection of methods used in production processes, documenting procedures, conducting audits/testing/risk assessment support, and creating and implementing, process checklists, process standards and standard operating procedures is preferred
• Experience participating in projects, especially in a role that involves coordinating between teams and stakeholders
• Financial services, Operations or compliance functional experience is preferred but not essential

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary starts at 2,400 EUR
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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