As a Customer Administration Associate at Convera based in our Vilnius office, you will build client accounts on our bespoke systems to allow Go To Market (front office) teams get the transactions and revenue required to help meet our targets. You will also be responsible for maintaining all existing client records and making changes to keep things as up to date as possible.

You will be responsible for:

• Configuring customer accounts on our back-end systems to create bespoke trading products
• Amending existing customer accounts to customize trading products and keep records up-to-date
• Communicating with internal stakeholders and customers effectively
• Identifying obstacles and proposing solutions to overcome them
• Supporting your colleagues and management with training new staff, audit requests, projects, documentation, and additional ad-hoc tasks

You should apply if you have:

• 1-3 years of experience in Operations in a fast-paced environment
• Outstanding problem-solving and communication skills, as well as high attention to details and analytical mindset
• Initiative and commitment to overcome obstacles and meet the end goal, targets
• Excellent spoken and written English skills
• The ability to work successfully in a self-motivated team environment
• Client centric mindset
• Prior experience in KYC field or customer service is not required, but it will be a valuable asset and help you stand out as a candidate

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary starts at 2,100 EUR
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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