We're Creative Fabrica, a fast scaling tech start-up from Amsterdam.

Our mission is to change the way people consume digital assets. 

About the platform

We launched in 2016 as a marketplace for fonts with a subscription service. In the last 6 years we have been through tremendous growth, and we're just getting started!

We have scaled to 30 million+ monthly page views, viewing over 4 million listed products from 10000+ active designers.

Our focus is to create a platform for designers that enables them to offer exceptional high-quality content. We make their products searchable in unique ways. This allows our customers to speed up their workflow, allowing them to focus on what they love most: Creating.

Job Description

We're growing fast. You will help us grow even faster!

At Creative Fabrica our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged, and are at the core of everything that we do.

Our goal at Community Support is to engage with our customers and designers on a deeper level, turning them into brand ambassadors, while making sure we are super consistent, as efficient and effective as possible.

Responsibilities:

  • Handle tickets from our subscribers and designers regarding any and all questions that they have related to the platform and our products and services
  • Contribute to the team OKR’s and individual KPI’s
  • Be the voice of the company, first line of contact for any company contact, filter and pass on messages that are not relevant to Community to other departments as needed
  • Work on other projects relating to the service of our community as relevant

Note: The shifts available are from 7.30 am - 4.00 pm PST (16.00 - 12.30 CEST) and 3.30 pm - 12 am PST (00:30 - 09:00 CEST) for the community team from Monday to Sunday.

Your profile

  • You have 1+ years of experience in Community and Support
  • You have excellent verbal and written English skills, plus a 2nd language (Spanish, German, French, Italian, Portuguese)
  • You are service minded, you care about making sure our community has a great experience with our platform
  • You are self motivated. You are able to work independently, take ownership of your targets and come up with innovative solutions
  • You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive and open
  • You are flexible, as we are always evolving you can handle change
  • You are open to feedback and have a growth mindset
  • You are able to work 40 hours a week

Nice to have:

  • Experience with ticketing and project management software
  • You are a graduate
  • You are creative 
Opportunities:
  • Great place to learn and grow.
  • Opportunity for innovation, share your knowledge and skills to contribute to the success of the organisation.

Let us take care of you.

  • Competitive Compensation: We believe that hard work, skills and ambition should be fairly compensated.
  • The best tools and stylish kit: Laptop. Check. Collaboration tools. Check. Killer accessories. Check.
  • TGIF: Work Life balance is important - we work hard together, and we have fun together. On Fridays we turn on the speakers, and start celebrating the weekend.

Is this you?

Get in touch! We'd love to speak to you.

You can apply by clicking the "Apply now" button.

Creative Fabrica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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