Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit darktrace.com.

Job Summary

As a Business Analyst, Manager you’ll be working extensively with our business teams, and many other cross functional technical teams at Darktrace to establish and implement an overarching architecture that helps us meet our company goals. As a key player in our Salesforce implementation project, you should be comfortable with assembling business requirements, documenting workflows, training individuals, navigating integrations, and troubleshooting issues. We are seeking someone with excellent Salesforce technical skills who can effectively interface with internal stakeholders to understand their needs and enhance systems accordingly.

Location: London (This role also offers hybrid working)

Key Duties & Responsibilities

  • Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions (heavy focus on Salesforce).
  • Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
  • Manage various business systems projects, including gathering information, planning, and executing projects.
  • Formulate and maintain documentation (e.g., process flows, data models, and technical specifications).
  • Works with the design team to ensure that the most significant business operations are addressed.
  • Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
  • Familiarity with the backlog grooming process, attributes, review, and approval process.
  • Plan and monitor large projects by ensuring that needs are within scope and communicating any variances for inclusion in the change control process.
  • Assist in product owner responsibilities, including defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
  • Maintain a functional grasp of the business requirements and project solutions.

 

Qualifications & Experience

  • Excellent knowledge of and shown proven expertise with Salesforce, including Sales Cloud, Service Cloud, and Salesforce CPQ.
  • Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements. (Gitlab, Confluence, JIRA, ServiceNow)
  • Excellent knowledge of Scrum, Agile, SAFe, DevOps
  • Ability to apply critical thinking, analytical, and problem-solving skills.
  • Collaborate with cross-functional teams to build sustainable applications.
  • Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
  • Ability to grasp the requirements from various business units and translate/present into technical outputs.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) is a plus.

Benefits

  • 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years’ service,
  • Additional birthday day off,
  • Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution,
  • Optional BUPA private medical insurance for you and your immediate family,
  • Life assurance with a benefit of 4x your annual basic salary,
  • Employee Assistance Programme offering both on-line and telephone support and resources to you and your family,
  • Cycle to work scheme,
  • Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme

#LI-Hybrid

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Darktrace’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.