Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.

Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.

Office Location: 1901 Royal Lane, Dallas, TX, 75229

Key Duties and Responsibilities

Handling any shipping/extraction email queries received from the Account Executives and Cyber Technologists with regards to their accounts and appliances.
Liaising with customers to arrange the extraction of our appliances, helping them to prepare them for shipment and arrange the courier service for them to be collected and returned.
Ensuring monthly targets of extractions are hit in order to have the required number of appliances returned to our appliance hubs for re-purposing.
Helping to arrange and prepare shipments out of our depots primarily but also assisting other departments in any shipping requirements they may have.
Monitoring all shipments to ensure they arrive on time and resolving any issues encountered along the way to keep the process as smooth and quick as possible.
Maintaining records on our internal systems to ensure that all information Is current and accurate with regards to the whereabouts of all stock.
Ensuring that the general day to day running Is smooth and efficient.

Requirements

Experience working in an office environment and dealing with administrative tasks
Excellent Numeracy and communication skills
Organized, self-motivated and able to prioritize work
Familiar with Microsoft Office products, particularly Outlook and Excel
Experience in dealing with courier services and international shipments is ideal, but not required

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