At DATAPAO, we are on a mission: to make data work for our customers. In doing so, we are building a one-of-a-kind Data Engineering and Science service company covering the full data journey - from enablement through architecture to implementation.

 
We are on the look for a well-seasoned Project Manager to join our newly formed Delivery Excellence Team and contribute to the buildout and scaling of a professional services operations function.
 
You would primarily own and coordinate big data, cloud engineering, and machine learning projects for our EMEA customers, whilst you would also be involved in internal process and content development. Besides direct DATAPAO customers, you'll drive projects within the Databricks partnership setup (our most important partnership) and drive one of our top revenue lines under this umbrella. You'll get flexible working hours and unlimited PTO arrangements, and an office in downtown Budapest. But most importantly, the chance to scale up a one-of-a-kind tech consulting company
 
What (exactly) will you do?
You’ll be responsible for ensuring exceptional customer experience and satisfaction by managing customer inquiries, resolving issues, and identifying opportunities to enhance the overall customer experience, from sales closing and project planning to project closing and receipt of the customer satisfaction survey. We would need you to oversee and manage the planning, execution, and completion of various customer and internal projects within our organization.
  • Managing a complex project portfolio, ensuring adherence to project objectives, deadlines, and budgets; compliance with project management standards, methodologies, and best practices
  • As the primary client contact, leading by example and champion a customer-centric culture within DATAPAO and promote a customer-first mindset among engineers and peers
  • Identify and mitigate risks, resolve customer issues and complaints effectively and efficiently, escalating complex cases as needed in a timely manner
  • Proactively identify and address customer needs, areas for improvement, and pain points to ensure a positive experience
  • Accurately coordinate & document & administer customer interactions, feedback, the definition of project scope, goals, deliverables, and resource allocation in collaboration with stakeholders

  • Initiate and actively participate in team, cross-functional, and customer experience development projects associated with DATAPAO's mission, vision, and current business priorities
What does it take to fit the bill?
  • Experience and understanding of project management and CRM principles, methodologies, and tools (e.g. any of the following: Waterfall, Agile, Scrum, Productive, SFDC, Google Spreadsheets, and Slides/Presentations etc). 

  • Excellent interpersonal skills: assertiveness, active listening, empathy, diplomacy, and ability to build and maintain relationships with stakeholders at all levels. 

  • Strong organizational and time management skills, attention to detail, and commitment to deliver high-quality service.

  • Execution-focused, able to prioritize tasks, multitask, manage multiple projects simultaneously, and work effectively under pressure. 

  • Problem-solving, conflict resolution, and decision-making abilities with a focus on finding solutions to exceed stakeholders' expectations 

  • Flexibility and adaptability to changing, fast-paced, dynamic environments, requirements, and priorities. 

  • Ability to work independently and as part of a team, positive attitude, enthusiasm

  • Passion for delivering exceptional customer experiences and driving customer satisfaction.

  • Fluency in English is a must as the vast majority of the work we do is delivered to Western European customers, so polished spoken and written English will be essential.  
What do we offer?
  • World-class educational benefits - there’s no shortage of learning opportunities at DATAPAO meaning that you'll get access to Databricks' public and internal courses to learn all the tricks of Distributed Data Processing, MLOps, Apache Spark, Databricks, and Cloud Migration from the best. Additionally, we'll pay for various data & cloud certifications, you'll get dedicated time for learning during work hours, and access to our internal library

  • Flexible working arrangements & PTO Days: DATAPAO is built on a culture of trust. We know that there is no such thing as “one size fits all” when it comes to “a schedule that works.” Hence, we trust you to manage your working hours as you see fit as long as they do not negatively impact your colleagues and the business. Additionally, you can choose to spend as many days as you like in the office or work from home, whatever works best for you and our customers. 

  • Private Medical Insurance - we provide a private medical package (Medicover Blue) via Medicover.

  • The chance to make an impact in a high transparency culture - open feedback and a no politics environment are things we value a lot at DATAPAO. Additionally, you'll get the chance to shape the future of a rapidly growing tech company (we had grown 3X in 2022), to work with cutting-edge technologies, and to help some of the biggest and most innovative companies in the world to sort out their data puzzles.

    For this role, our gross salary ranges from 1,000,000 to 1,500,000 HUF/month depending on your assessed seniority level during the selection process.
 
About DATAPAO

At DATAPAO, we are on a mission: to make data work for our customers. In doing so, we cover the complete data and cloud transformation journey from architecture through engineering to enablement. We use cutting-edge technologies to help some of the world's biggest and most innovative companies solve their data puzzles by implementing lasting data & cloud solutions.

We are delivery partners and the preferred training provider for Databricks, the creators of Apache Spark. Additionally, we are Microsoft Partners in delivering cloud migration and data architecture on Azure.

Our delivery partnerships enable us to work in a wide range of industries and with some of the most prominent global companies, such as Norsk-Hydro, Johnson&Johnson, Richter, Bayer, Shell, Essity, and Vonage, to name just a few.

As a training provider, we deliver onsite and online courses globally for Databricks and on our own. We have been teaching professionals at Apple, Amazon, Uber, Microsoft, T-Mobile, GE, Ericsson, and many more to improve their impact with data.

Last but not least...

For more insights into DATAPAO, check the below links:

Alternatively, you can always follow us on LinkedIn for all the good stuff or just hit our recruitment team at jobs@datapao.com.

We’re strong believers in scaling up a team without judgment or prejudice. What we really care about is working with the best people out there, no matter their background. And you should also not worry if you don't tick every box in the requirements. If you’re passionate about data and learning new things, you’ll fit right in, and we'd love to hear back from you.

When we hear back from you, we'd like you to know that we are committed to your privacy and keeping your data safe. We do not share your data with any third parties (except the ones we use to run our recruitment process) and keep your application for two years unless you ask us otherwise. We use your data solely for recruitment purposes, such as letting you know about new career opportunities at DATAPAO and/or managing your application.


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