Delasport — Implementing Technological Solutions Here and Now.

Delasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D center in Kyiv, and are looking for top talents to join our team.

RESPONSIBILITIES 

  • Achieve and maintain the uptime and reliability targets as defined by specified Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all services, including during deployments, across a calendar year 
  • Manage and lead the technical operations teams, promoting a culture of collaboration, innovation, and accountability 
  • Be accountable for the quality of service and performance; understand and incorporate future demands into capacity plans for all systems 
  • Ensure all releases to production comply with general requirements, including documentation, monitoring, backups, and high-availability setups 
  • Oversee release management processes, ensuring compliance with relevant regulatory bodies 
  • Act as a gatekeeper to the production environment, assuring that all releases are fully tested and quality assured 
  • Maintain services post-launch by measuring and monitoring availability, latency, and overall system health. Implement a regime for alerting Incident Management teams about service disruptions or degradation 
  • Ensure the reliability and timeliness of all daily operational activities, including technical support and incident response 
  • Take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and conducting post-incident reviews. 
  • From post-incident reviews, thoroughly understand and report the root cause of any incidents, communicating these findings to management and affected clients, and ensuring the elimination of such issues 
  • Define, track, and report on key performance indicators (KPIs) related to system reliability, availability, and performance 
  • Take full responsibility for conducting and overseeing root cause analysis, ensuring that all aspects of an incident are thoroughly examined and addressed 
  • Develop and manage a robust on-call system for incident response, ensuring that team members are prepared and available to handle issues as they arise 

 
REQUIREMENTS 

  • At least 7 years of experience in technical operations 
  • Proven track record in managing technical teams and complex IT operations 
  • Extensive experience in incident management, including post-incident review and root cause analysis 
  • In-depth knowledge of network operations, system reliability engineering, and incident management processes 
  • Familiarity with regulatory compliance and release management in a technical environment 
  • Willingness to be on-call and available to respond to critical incidents as needed 
  • Experience in developing and managing on-call systems for incident response 
  • Strong leadership and team management skills, with the ability to mentor, inspire, and lead diverse teams 
  • Excellent problem-solving and decision-making abilities, with a focus on strategic planning and operational excellence 
  • Effective communication skills, capable of articulating technical concepts to a non-technical audience 

 

WHAT WE CAN OFFER YOU
  • Modern office in Podil with an uninterruptible power supply and the Internet
  • Personal time off (21 business days of paid vacation, unlimited sick leaves, paid days on special occasions)
  • Public holidays
  • Health insurance with the broker which is available from the first month of cooperation
  • Life insurance with the broker which is available from the first month of cooperation
  • Modern technical equipment
  • English courses with native speakers
  • Ukraine-based educational programs
  • Sports activities reimbursement
  • Corporate entertainments
  • Happy hours on Fridays
  • Gig contract support

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