Head of Operations
Leatherhead, hybrid working
£60,000 plus benefits
We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education and revolutionary product in the hands of expert practitioners.
Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.
Do you want to be part of our tribe? ……. Keep reading!
The head of operations will oversee and manage the daily operations of business in the UK and Ireland, ensuring effective customer service for both B2B and DTC channels. This role involves optimising processes, managing customer service, purchasing and facility management for the UK and Ireland.
The responsibilities of the Head of Operations…. Could this be you?
- Oversee customer service operations for B2B and DTC channels.
- Ensure high levels of customer satisfaction through excellent service.
- Develop and implement customer service policies and procedures.
- Ensure the smooth operation of all facilities.
- Oversee maintenance, safety, and compliance with regulations.
- Manage relationships with vendors and service providers.
- Identify opportunities to streamline and simplify processes.
- Implement AI-driven solutions to enhance operational efficiency.
- Continuously monitor and improve operational workflows.
- Lead and mentor a team of operations staff.
- Foster a positive and productive work environment.
- Conduct performance reviews and provide feedback.
- Monitor inventory levels and manage stock replenishment for consumables for head office, retail locations and education centres.
Do you have the below skills?
- Strong understanding of AI-driven operational tools, customer service software, and inventory management systems.
- Experience in managing external relationships with vendors and service providers.
- Strong analytical and problem-solving skills to address operational challenges and implement effective solutions.
- Excellent interpersonal and communication skills to liaise with senior management, team members, and external stakeholders.
- A confident and decisive leader who can motivate and inspire teams to deliver outstanding results.
What is in it for you?
- Private Health Care with Vitality and Medicash
- Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
- A 5% pension contribution from the company as well as access to a pension’s advisor.
- Your Birthday off work!
- 5 paid sick days per year
- £70 monthly product allocation
- Access to new product innovation before they hit the shelves so that you can experience the products first-hand
- 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville
- Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
- The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
- Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments
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At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.
