(Applicants must be based in the United Kingdom)

About the Job

At Dexory, we believe that real time data will revolutionise the logistics industry. We are building the ultimate data insights platform that provides companies with unprecedented, real time access to their operations. Our autonomous data capture technology and insights generation capabilities help to measure, track and find goods across warehouses in real time, while building the ultimate digital twin of facilities.

 

Join us at a very exciting time of growth as we’re significantly ramping up all areas of the business to lead the way in logistics data globally, backed by some of Europe’s best VCs and driven by passion, curiosity and teamwork.

 

What does this role involve?

As a Remote Support Engineer, you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams. You will play a crucial role in maximizing the efficiency and reliability of our robotic systems.

 

The shift pattern will be 6pm-6am; 4 days on, 4 days off. 

 

Your key responsibilities will include:

  • Monitor the autonomous operation of robots that are deployed in the field

  • Handle incoming alerts and manual interventions as they occur using teleoperation tools

  • Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team

  • Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability

  • Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team

  • Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders.

 

 

  • Proven experience in remote monitoring and technical support of robotic systems or complex machinery.

  • Proficiency in using monitoring and diagnostic tools and software.

  • Excellent problem-solving skills and the ability to think quickly under pressure.

  • Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.

  • Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment.

  • Flexibility to work non-standard hours

  • Experience with autonomous mobile robots is a plus.

Why join Dexory?

 

  • The incredible opportunity to join an early stage company and work towards your future goals
  • Share options
  • Pension: 4+% employee with option to opt into salary exchange, 5% employer
  • Attractive employee wellness benefits
  • Personal development budget
  • 25 holidays per year 
  • Flexible working, hybrid team
  • Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement 

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

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