disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

The Technical Solutions Specialist is a member of the AMER Sales team and is responsible for the development, presentation and drive of disguise technical solutions to support the sales team in reaching its goals. Using a combination of disguise and non-disguise offerings, services, assets, hardware and software products, the Technical Solutions Specialist (TSS) assists with communicating the value and the solution for opportunities which meet customer requirements and assist in solving their business problems.

 

This is a client facing role. Technical Solution Specialists are expected to spend 50% of their time in face to face discussions with disguise clients. They will work alongside and sell through Sales partners, Studio, Rental and Solution partners, providing clients with an exceptional understanding of the disguise workflow. The TSS is a function of the sales team, and whilst AMER wide and not limited to one market or geography, is deployed by sales team members into technical situations.

 

Reports to:

AMER VP Sales

 

Based in:

East Coast - USA

 

Key activities and responsibilities include:

  • Articulating the business and technical value of our solutions and products to senior managers and technical decision makers (within disguise, new business targets and our partner channels).
  • Partner the Sales Team on maximising sales through joint visits, demonstrations, key meetings and technical support on quotations.
  • Positioning our technical solutions in competitive scenarios.
  • Remove technical barriers and assist to motivate sales teams by conveying key USPs.
  • Responsible for understanding market specific requirements and adapting global best practices.
  • Create and use intellectual capital to solve diverse client issues in an innovative way.
  • Propose the disguise product to solve concrete business challenges faced by our customers, supported by demo projects, presentation material and internal and external solution documentation. Identify how to demo product capabilities to prospects.
  • Assist with the creation of USP documentation for the sales team on new features and products for sale.
  • Participate in the design & build of AMER Trade Show, Roadshows and Open House events
  • Produce system schematics, 3rd party solutions documentation and project proposals for larger project submissions.
  • Submit feature requests based on customer feedback and industry insight

The TSS based in the East Coast will also have an expertise in xR workflows and will be strategically placed for the rollout of xR workflows across the business.

 

xR specific activities and responsibilities include:

 

  • Being perceived within the business, and by new clients, as an expert in disguise xR workflows
  • Operate as the AMER team expert and expect to be deployed in AMER wide xR opportunities
  • Working alongside the Sales Managers to prospect new business opportunities within the xR space
  • “Own” the xR lab in the LA and NY office
  • Support our xR CSP and Partner network and ensure their success
  • Maintain a relationship with xR technology partners relevant to our current way of working
  • Speak at events on xR workflows

 

The focus split of xR specific activities, and general TSS activities across AMER, will be determined by the VP Sales AMER. The TSS operates as a function of the Sales team and not as a product specialist for xR, although some degree of product focus on xR is required, so long as it is in support of Sales.

 

 

Role Requirements

  • Track record of producing results and hitting targets
  • Organised, diligent and reliable worker
  • Able to work at the C-level or Owner level with customers
  • Capable of managing large deals
  • Commercially minded, with a proven track record of sales growth
  • Capable of own lead generation
  • Experience of Account Management
  • Able to demonstrate experience of working with decision makers and closing deals
  • Able to build strategic partnerships with customers or other technology providers
  • Highly competent at forecasting
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Able to demonstrate solid sales process in running a territory
  • Personable and a team player, who is able to work under own initiative  
  • Excellent spoken & written English
  • Experience working in a CRM system
  • Comfortable in Microsoft Office
  • Excellent with numbers
  • Strong presentation skills
  • Outstanding influencing skills
  • Strong negotiation skills

 

Essential Skills:

  • Self-motivated and have the ability to network across departments
  • Comfortable in both a technical dialogue and commercial setting
  • Strong written and verbal communication, including technical writing skills.
  • Track record of producing results
  • Organised, diligent and reliable worker
  • Exceptional time management, organizational and analytical skills
  • Able to work at the C-level or Owner level with customers
  • 3-4 years minimum previous experience in a Technical Solutions or Technical Sales capacity
  • Product sales experience
  • Product or solutions strategy development in the entertainment sector
  • Particular knowledge of lighting and video within the film and broadcast industries
  • Desirable experience with broadcast studio solutions
  • Desirable on set experience in film and tv production
  • Demonstrated ability to collect user feedback, analysis and strategies for customer pain points. Be task lead and manage things to completion to deadlines
  • Ability to collate and share data across departments and team
  • Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
  • Be able to travel regularly for periods of time as the business needs across AMER region
  • Being able to inspire sales teams with new features and USPs to update sales teams’ knowledge.
  • Motivated to extend the value of a project by up selling where possible in a disguise solution, in partnership with the wider Sales team

 

 

About disguise

Building on our two-decade legacy in the live event space, where our workflow has powered global concert tours for artists like U2 and Beyoncé, festivals like Coachella and Glastonbury and theatre productions like Frozen and Harry Potter, in the past year we have also led the way in Extended Reality (xR) for remote virtual production.

Our award-winning xR workflow has enabled over 300 productions in the past 12 months, for music artists such as Katy Perry and Billie Eilish, broadcast TV channels like ITV and Eurosport, enterprise businesses like SAP and Siemens, educational institutions like the University of Michigan and notable VFX studios like Framestore and DNEG.

We partner closely with Epic Games, NVIDIA, Netflix and many more to further develop and democratize our virtual production solution and enable teams anywhere to create their best story with the most innovative tools.

With offices in London, LA, Barcelona, Hong Kong, Shanghai, Seoul and Tokyo, we are a fast-growing company that hires bright, creative, talented individuals across the world to push the boundaries of visual experiences and build lasting relationships with our community.

We were delighted to be recognized as one of the Financial Times’ top 1000 fastest growing businesses for 2021. Watch  our showreel to see just some of the incredible work of how disguise products are used

Our values

  • Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. 
  • Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
  • Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
  • Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
  • Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

We have a really competitive benefits package as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:

  • LTIP scheme -  disguise is aiming for $1bn 'unicorn' valuation in 2025, which would mean a payout to ALL employees (representing between 3 month and 2 years worth of salary)
  • Salary - reviewed every twelve months w/ equal pay for equal work, and proactive pay increases for  growing responsibilities
  • Above and beyond gift voucher awards
  • Long service rewards (3, 5, 10+ years)
  • Gig allowance - £400 (or equivalent currency) on tickets every year
  • Flexible hours - some people start work at 10am , and others begin at 7am and finish  earlier. Create a pattern that works for your team and for you
  • Hybrid working between home and our offices
  • Enhance holiday entitlement - 20% above the statutory
  • Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
  • Mental health and wellbeing - subscription to the calm app, weekly desk-yoga and mental health first-aid buddies 
  • Healthcare cash back plans & employee assistance programmes
  • Training
  • Coaching & mentoring

Don’t disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at disguise. We create together and we create everywhere

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