Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.
Account Manager
Role: Account Manager - LBX
Function: Sales
Reports to: VP Sales AMER
ABOUT THE ROLE
Disguise is looking for a dynamic and experienced Account Manager to work with our Sales Manager within the LBX (Location Based Experience) . This is one of our most exciting verticals, where our consumers are in physical destinations being entertained by our spectacular visual performances ie theme parks, museums and immersive experiences.
As Account Manager you will be responsible for managing a portfolio of 25+ accounts, identifying new business opportunities, and ensuring client satisfaction.
WHAT YOU WILL DO:
- Maintain strong relationships with existing clients in the LBX market
- Be the primary point of contact for clients; addressing inquiries, resolving issues, and ensuring client satisfaction
- Conduct regular client meetings to assess needs, provide updates, and identify opportunities for upselling or cross-selling
- Execute strategic sales plans to achieve revenue targets and expand market share within the LBX industry.
- Work closely with internal cross-functional teams (ie. finance, technical) to coordinate sales efforts, address challenges, and optimize processes.
- Create quotes and manage sales opportunities for existing accounts
- Closing deals with existing accounts
- Collaborate with the Sales Manager/Account Lead
- Provide regular updates on sales activities, pipeline status, and client feedback
- Maintain accurate records of sales activities, client interactions, and revenue forecasts using CRM software.
- Analyze sales data and performance metrics to identify trends, track progress towards goals, and make data-driven decisions.
EXPERIENCE:
- Experience selling in A/V, Entertainment Tech OR any technical sales (ie software, cloud, hardware) OR tech product sales
- Minimum of 2 years of sales experience, with a proven track record of success in B2B sales
- Experience in Account Management 25+ accounts; upselling to existing customers
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization including at C-Level
- Experience closing and managing large deals
- Demonstrable solid sales processes
- Experience building strategic partnerships with customers or other technology providers
- Strong numerical and forecasting skills
About Disguise
Building on our two-decade legacy in the live event space, where our workflow has powered global concert tours for artists like U2 and Beyoncé, festivals like Coachella and Glastonbury and theatre productions like Frozen and Harry Potter, we are also now leading the way in Extended Reality (xR) for remote Virtual Production.
Our award-winning xR workflow has enabled over 300 productions in the past 12 months, for music artists such as Katy Perry and Billie Eilish, broadcast TV channels like ITV and Eurosport, enterprise businesses like SAP and Siemens, educational institutions like the University of Michigan and notable VFX studios like Framestore and DNEG.
We partner closely with Epic Games, NVIDIA, Netflix and many more to further develop and democratize our virtual production solution and enable teams anywhere to create their best story with the most innovative tools.
With offices in London, LA, Auckland, Hong Kong, Shanghai, Seoul and Tokyo, we are a fast-growing company that hires bright, creative, talented individuals across the world to push the boundaries of visual experiences and build lasting relationships with our community.
We were delighted to be recognized as one of the Financial Times’ top 1000 fastest growing businesses for 2021. Watch our showreel to see just some of the incredible work of how disguise products are used
Our values
- Honest. Transparency and integrity are core to how we approach each other and our work at disguise. Our culture relies on clear, courageous conversations and proactively sharing feedback with the intent to help each other and the business to grow.
- Evolutionary. We are always seeking to be even better. We push the limits of what is possible so both our technology and our disguisers stay ahead of the game.
- Fearless. Innovation and a pioneering attitude are key to our success. Disguisers are empowered to experiment, work autonomously and grow from their experiences.
- Resilient. Disguisers are determined to succeed and will not give up when things get tough. We are committed to doing what is right, rather than what is easy, and will adapt to finding the best path forward.
- Belong. We are committed to being the difference. Every disguiser has a role to play in creating an inclusive environment where people belong and can do their best work every day.
Our benefits
We want to make sure we attract and retain the best talent out there. For permanent disguisers globally, some of our benefits and perks include:
- Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
- Gig Allowance - £400 or local equivalent to spend on tickets every year, to immerse yourself in our industries
- Flexible hours - some people start work at 10am, and others begin at 7am and finish earlier. Create a pattern that works for your team and for you
- Hybrid working between home and our offices (dependent on role and location)
- Long Service Awards (3, 5, 10+ years)
- Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
- Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, Employee Assistance Programmes
- Training, coaching & mentoring
Health and pension benefits vary based on local requirements.
Don’t disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at disguise. We create together and we create everywhere.
