E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

Location: Kuala Lumpur

Job Overview

The Billing Analyst is responsible for the billing process for assigned areas. This position will perform to work closely with local countries and other business partners to ensure the AR operation runs smoothly.

Key Responsibilities:

  • Ensures PO’s are received on time for billing, proper follow up and escalation as needed.
  • Owns the billing process for respective customers under the supervision of team lead.
  • Prepares and sends invoice and credit memos for respective customers on timely manner/ as per contract billing schedule.
  • Validate Sales Order in NetSuite and ensure is accurate with correct product SKU, amount, payment terms and billing information that matches to contracts and Pricebook.
  • We have two types of invoicing which is subscription and ps.
  • Assists with acquisition integration for all newly acquired companies.
  • Maintains accounting controls by following policies and procedures, complying with local financial legal requirements and SOX controls.
  • Supports both internal and external audits by ensuring complete supporting are documented and filed.
  • Accomplishes accounting and organization mission by completing related results timely and efficiently.
  • Works closely with local countries and other business partners to ensure the AR operation runs smoothly.
  • Develops and maintains good working relationships with customers and internal finance teams.
  • Supports management in completing special projects and other ad-hoc tasks as assigned.
  • Investigate and work closely with Collections and Sales on billing disputes.
  • Communicating directly with Sales Representatives, Finance and within accounting team (Contract Intake, Revenue Recognition & Collection)

Qualifications and Experiences:

  • Bachelor’s degree in finance, Business or business-related field.
  • 3+ years of combined experience in an accounting, contracts, sales support or related role at a software tech company (SaaS experience preferred)
  • Prior Experience in Shared Service Center environment required.
  • Solid customer service skills.
  • Trustworthy, detail oriented, well organized and full of integrity.
  • Ability to problem-solve, both independently and as a team.
  • Strong computer skills, including Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.)
  • Experience with other software and financial systems such as NetSuite and Salesforce.com is desired, but not required.
  • Requires strong analytical and quantitative skills, strong work ethic and adaptable.
  • Excellent English communicator with ability to maintain open communication with internal employees, managers and as required.
  • Ability to read, write & speak other languages is an added advantage.

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.

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