Manager, Professional Services

We are not currently accepting applications from residents of NY, CO, CA and WA for this role

MANAGER, PROFESSIONAL SERVICES 

Position Overview

You will deliver enterprise solutions, initiate, build, and sustain relationships with clients and prospects, and develop and mentor team members. The Manager, Professional Services establishes credibility both internally and externally, deliver value, and play a signification leadership role in the next stage of the company’s growth.  

Responsibilities

• Define success factors and identifies critical team goals and objectives
• Responsible for team’s achievement of revenue realization, expense, and margin targets
• Drive the teamwork necessary to resolve customer concerns in a timely and professional manner 

• Manage Customer Delivery Environments to success on scope, schedule, budget
• Accurate and timely status reporting for team, every week
• Ensure utilization in place or team members w/ focus on manager billability, based on variable targets

• Support operational reviews monthly and periodic update meetings for the staff to maintain clear lines of communication
• Support successful e2open Partner interaction within programs
• Interacts with Product Management, Database Operations, and Customer Support organizations to support issue resolution 
• Help improve processes across implementation services, product and support to achieve higher levels of quality and efficiency
• Supports team activity on Weekends to help resolve issues with customer delivery processes
• Ensures proper documentation is built and maintained in relation to customer delivery processes
• Ensures team deliveries meet established Customer SLA
• Mentor and help with skill development of the team
• Ensures retention plans and employee backfill plans are in place 

Qualifications and Experiences

• Degree in business administration and / or computer science or relevant disciplines
• Minimum of 3 years proven leadership experience working as a Project Manager, Consulting Manager, Engagement Manager, or similar management capacity in a professional services organization. 
• Managing teams of 5+ professionals
• Strong knowledge of Retail Data and IT Industry.
• Domain experience in enterprise software with the latest web-based architectures and SaaS / Cloud models
• Industry domain experience is a plus

• Problem solving, planning, time-management and organization skills to balance and prioritize work
• Strong interpersonal skills with the ability to mentor coach and train company team members. 
• Comfortable and proficient at communicating to senior staff 
• Excellent communication, client relationship and analytical skills.
• Additional language skills beyond English is a plus
• Well organized and consistently meets commitments. 
• Flexible and promotes a teamwork environment. 
• Ability to adapt to new software / systems. 
• Ability to work with minimal supervision, and as part of a large team. 

PHYSICAL REQUIREMENTS:   

• General office environment and responsibilities requiring: 
• Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday 
• Placing and receiving phone calls\
• Travel not expected as part of this role.

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.  

E2open participates in the E-verify program in certain locations, as required by law.