Financial Operations Graduate

Financial Operations Graduate / Entry level

Ebury León Office - Hybrid: 4 days in the office, 1 day working from home - 1 week of night shift per month (2:00pm-11:00pm)

The Role

We are looking for a Financial Operations Graduate to work in the Operations department within our Ebury León office. 

Responsibilites: 

• Instruction and verification of client payments, in accordance with internal processes and in line with
  internal SLAs
• Completion and verification of payment beneficiaries, in accordance with internal processes
• Help clients to resolve questions or issues regarding their transactions and payments, on email, phone
  and chat, with empathy and enthusiasm
• Take and act on instructions from clients interacting with Ebury offline, in accordance with internal
  processes
• Creation and manual enrichment of transaction reporting
• Reconciliation of client funds, FX settlements and internal cash movements sent and received across
  Ebury’s network of bank accounts.
• Investigation of unallocated and/or non-received funds, and rejection or escalation as required
• Funding client trades, where manual funding is required
• Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
• Complete allocated tasks with focus, and in a timely manner
• Management of client FX trades including trade verification, confirmation and basic amendments in line
  with internal processes and SLAs. ON an ad-hoc basis as need to support the team.
• Conduct the first assessment on new TF transactions submitted by clients, in accordance with internal
  processes.
• Conduct updates on client information, adhering to the relevant processes and procedures.
• Review of transactions subject to FC screening review, adhering to established processes and procedures
  and escalating as appropriate.
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems
  swiftly, as needed having continual awareness of client journeys and experience.
• Adhere to all internal policies, processes and procedures
• Demonstrate flexibility to support the team and share best practices
• Proactively escalate issues to avoid problems or delays
• Take accountability for outcomes and acts accordingly to ensure they are positive as possible in relation
  to either internal KPI metrics or client journey and experience

Requirements:

• Fluent Spanish and English language knowledge
• Practice good office etiquette through punctuality, attendance and behavior.
• Diligent, with good attention to detail.
• Good communication skills, both written and verbal.
• Co-operative, and comfortable working in a team environment.
• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures.
• Motivated, with a desire to make Ebury a success.
• Proactive, with the ability to work within strict time-frames and under pressure

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