Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
São Paulo Office - Hybrid: 4 days in the office, 1 day working from home
As a Technical Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists.
São Paulo office - Work Pattern: 4 days in the office, 1 day from home
You will:
- Want to be part of a close collaborative team.
- Troubleshoot and debug software and infrastructure issues raised by end-users of the software our engineering teams have built.
- Verify and document bugs for tracking and escalation.
- Incident management, including managing communication with stakeholders and coordinating with development teams.
- Be an expert in Ebury’s products.
- Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
- Work with trusted vendors to solve service events.
- Collaborate with other software development engineers on process enhancements and code reviews.
Your Background
- Experience providing L2/L3 support in a tech-driven business.
- Excellent communication skills in English.
- Have proficient problem-solving skills and strong technical troubleshooting skills.
- Software development experience with Python and Django.
- Familiar with AWS Cloud and Linux administration.
Valuable extra skills:
- Experience with Agile Methodologies and Continuous Integration.
- Understand common frontend languages such as HTML, CSS, JavaScript, jQuery.
- Use tooling to manipulate data in PostgreSQL, MongoDB, ElasticSearch, Celery, Redis
- Use Kibana, Grafana, Prometheus, Nagios, Sentry to identify service events
- Knowledge of money flows in a fintech environment.
- Salesforce Administration
- Anything you think could be useful for us? Go for it!
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
