As an Infrastructure Support Engineer, you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system performance and reliability.
WHAT YOU'LL BE DOING:
- Handle and respond to employee requests via corporate communication platforms
- Troubleshoot and resolve technical problems involving infrastructure services
- Work closely with cross-functional teams to design and implement system upgrades and solutions
- Conduct proactive analysis of infrastructure-related issues and propose improvement recommendations
- Create and maintain documentation of technical procedures and user manuals for reference
- Perform on-site maintenance of servers, Wi-Fi, and corporate equipment as needed
WHAT WE LOOK FOR IN YOU:
- A Bachelor's degree in Computer Science, Information Technology, or a similar discipline
- At least 2 years of experience in IT support roles
- Strong problem-solving abilities with the capacity to manage multiple issues simultaneously
- Proficiency in Linux operating systems and general infrastructure services
- Excellent communication skills, with fluency in English
- A strong desire for continuous learning and professional growth
- Familiarity with scripting languages like Python or Bash is an advantage
WHY SHOULD YOU JOIN OUR TEAM?
- Exciting challenges with ample opportunities for personal and professional growth
- A welcoming international team of highly qualified professionals
- Cutting-edge hardware and technology
- Phenomenally great Dubai office
- Flexible schedule
- 40 paid days off
- Competitive salary
