WORK LOCATION: Berlin & Home Office as hybrid model or fully remotely within Germany or Poland
DIRECT REPORT: Process Manager Customer Care

FULL-TIME

 

WHAT YOU WILL DO 

  • As our Tool Administrator you are responsible for the whole administration for accounts and licenses in the Customer Care department
  • You operate and manipulate the various tools required to provide administrative support for change management functions
  • You assess functional and technical feasibility of new processes that need to be automated
  • You collaborate with technical team to improve tool set and automate business processes
  • You are responsible of the onboarding and offboarding processes
  • You adapt guidelines according to the team management.
  • You support customer care tool landscape, e.g., Zendesk and Scorebuddy, creation of quick links
  • revising of dynamic content, adjusting macros, signatures and groups, IVR set up.
  • You perform other miscellaneous tasks as requested or assigned
  • You are in daily communication with Team Leaders

 

WHAT YOU BRING IN 

  • You have a structured and independent way of working
  • You are process oriented, very organized with a strong sense of initiative
  • You have very good communication skills
  • You act team-oriented and ensure that action is taken in the interests of the company
  • Very good English is required, additional language skills would be an advantage
  • Experience with process flow building
  • Good Excel skills
  • Experience with Zendesk, Jira and Confluence is nice to have

 

WHAT WE PROVIDE 

The DEVELOPMENT of each exponDOer is of the upmost importance to us: 

  • You will be assigned to a buddy, who will support, advise and simply be there during there for you during the first 4 to 6 weeks of the onboarding. 
  • Your opinion makes a difference, and you will help us to shape with us expondo’s future. 
  • We provide free user accounts for both Udemy for Business and Babble to promote your constant development. 

 

We offer all our employees the FREEDOM to work how it is best suited to their needs: 

  • Whether it will be remote, from the office or a hybrid of both, we will support any decision made and provide the needed hardware to work in comfort. 
  • If you decide to work at one our locations, all the recommended protective measures are in place for a safe working environment.  
  • We provide flexible working hours, work-free weekends, and there are no nightshifts. 

 

In our CULTURE we respect our employees’ needs and care for each other: 

  • We care about everyone’s physical and mental health, and that is why we provide the best possible conditions for a sustainable work-life balance. 
  • We also grant expondo sponsored psychological support for all our employees around the clock. 
  • You will be a part of a diverse team in which good humour, mutual support and respect are highly valued. 

 

The expondo group is an international e-commerce company with more than 400 employees. We are a renowned manufacturer and online retailer of niche products created by experts for experts, operating in Europe and having locations in Germany, Poland, Hong Kong and China. Our focus is to provide our customers with an appropriate and scalable service. 

To be a part of the extended expondo family is to be a part of an ambitious and dynamic global company. What lies ahead in terms of future is in the hands of our employees. It is their ideas, vision, skills, and talents which allow for us to succeed in this fast paced, globalizing world. It is the trust, partnership, and commitment that we have for each other which is the key to achieving further success, as we move forward together by owning our actions. 

It’s time to get it done with expondo and the time is now. 

 

 

Personal and functional designations are valid for all genders (male/female/diverse)


Your contact person:
Dorota Piotrowska| Talent Acquisition Manager
expondo Polska sp. z o.o. sp. k.

 

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