About Us

Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more. Our strength is in our employees, who hail from all different backgrounds and walks of life.

 

Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

Role Overview

 

The Financial Times is a leading publisher read by 2 million people every day. The FT prides itself on delivering outstanding, proactive and engaging customer service to its readers. We have a new and exciting opportunity where you will provide a comprehensive sales support service to the United Kingdom & Ireland and CEMEA Sales teams ensuring service and efficiency targets are achieved and maintained, and supporting the achievement of B2B revenue targets. You will gain exposure working as part of a global media brand in a growing digital age striving to continuously enhance the FT customer experience. 

 

Key Responsibilities

  • Support the United Kingdom & Ireland and CEMEA sales teams in the pre-sales cycle, from credit calculation, supply form through contract processing for access set-up and invoicing

  • Manage the Secondary Schools Initiative account set up, from lead conversion through access set-up and manage the renewal of the schools.

  • Provide support to all schools and students enquiries by emails relating to access set-up

  • Support online order form for 2-9 user licence from lead conversion to contract creation

  • Provide support via phone, chat and email enquiring about licence subscription and pass lead to sales

  • Assist the sales team to create and maintain accurate customer records in Salesforce.com (CRM database) and ensure best practices on internal processes 

  • Create and manage addendums for sales team on both print and digital contracts 

  • Act as a first-point of contact for client administrative enquiries by email or phone relating to invoicing, print deliveries complaints and amendments and contracts 

  • Support field sales executives with a comprehensive support service including contract approval and liaise with Legal and Finance team if necessary

  • Provide reports  and dashboards from SalesForce.com for sales teams

  • Get involved in special tasks or projects , and implementation of process improvement initiatives within the B2B team 

  • Assist retention of existing customer base through renewal process

  • Act as a global sales support function working closely with the Sales Support teams in New York and Hong Kong to deliver excellent service

  • Liaise closely with internal departments to resolve customer queries – credit control, customer care and circulation departments

  • Liaise with circulation team and external distributors to set up print deliveries

  • Liaise with third part channel partners to set up channel access

  • Ensure all sales support tasks are completed accurately and to specified deadlines

  • Contribute to ad hoc projects, reporting & data analysis as and when required.

 

Experience/skills you need to be successful in this role 

 

Essential

  • Previous sales support/administrative experience

  • A client (internal/external) focus

  • Good interpersonal and communication skills

  • Detail oriented, thorough and accurate

  • Proven influencing and problem solving skills

  • Well developed planning and organisational skills

  • An ability to work using own initiative as well as part of a team with a mature approach

  • Adaptable and able to demonstrate flexibility in a fast changing environment

 

Desirable 

  • CRM systems knowledge and experience – preferably SalesForce

  • Good knowledge of Microsoft Office

  • Second European language.

 

What’s in it for you? FT Benefits

 

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working, medical cover, enhanced maternity & paternity packages and subsidised gym memberships. Full details of our benefits can be found here.

 

Further Information

 

The FT are committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

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