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The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

Role / Position Overview

This position will ensure timely management of process documentation across Accounting Services processes, tasks and functions, during Business Transformation, until it can be handed over to the Accounting Services Operations for training and guidance.

Main Duties and Responsibilities

  1. Help Project Leads in Process Documentation, Process Mapping, SIPOC Charting and SOP creation
  2. Prepare training materials and Test Scripts to be used for all Testing stages of the Project
  3. Ensure quality and completeness of all Process Documentation
  4. Track and Report periodical status of completion and validation
  5. Test the process, time the steps and send to Project Leads and AS Managers for review and sign off

Skills/ Experience we are looking for

  • 1+ years of professional experience required, preferably from global shared services environments and/or multinational companies
  • Ability to multitask and communicate effectively with individuals of all backgrounds
  • Strong familiarity with Detailed Analysis
  • Written Communication experience required
  • Comprehensive knowledge of data entry
  • Prior experience in Spreadsheet and ERP system
  • Bachelor degree in Business, Communications or related field preferred

Core Competencies

  • Attention to Detail - Ability to notice both minute and pertinent details of transactions, situations and documents; thorough and conscientious when performing work 
  • Customer Service – Ability to work with internal and external clients, assess needs, provide information or assistance, resolve concerns, or satisfy their expectations; committed to providing quality products and services.
  • Collaboration with Peers – Coordinates with teams across department, organisation, and global boundaries; Builds and maintains a broad network of relationships with the aim of promoting and developing the organisation
  • Communication Skills – Ability to convey clear and convincing oral and written communication to individuals or groups effectively taking into account the audience and nature of the information.
  • Problem Solving – Ability to identify problems; determine accuracy and relevance of information; use sound judgement to generate and evaluate alternatives and make recommendations.

What’s in it for you?

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive working environment. 

Further Information

The FT are committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

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