12 month FTC

 

About Us

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

Overview

The FT has established commercial relationships with over 15,000 corporate, government and education customers globally. These customers pay for teams of people to have access to FT’s journalism on any of 60 media platforms. Over 650,000 people at work or study now benefit from this. B2B customers are instrumental to the FT’s global growth strategy. The B2B team is also responsible for the licensing of the FT’s content through a variety of means, including syndication agreements with other publishers.

This highly successful business has a consistent track record of delivering double-digit revenue growth and impressive margins. The next chapter of success for the B2B business will involve continued growth of the core business plus accelerated growth through significant investment in new products and services. Evolving from a single- to a multi-product organisation will require fit-for-purpose systems and processes as well as a high degree of coordination and cooperation across B2B teams and other FT divisions. 

 

Role Overview

We are looking for an enthusiastic, highly motivated individual to join the B2B Data Insights team. The Data Quality Lead will be responsible for supporting the B2B department (Marketing, Customer Success and Sales) in proactively monitoring and maintaining the data quality throughout the B2B customer lifecycle, including fulfilling a stewardship role and ensuring the data in the system is fit for purpose and of sufficient quality.

The B2B Data Quality Lead will perform functions to support improved data quality that can be leveraged across the organisation to enhance the business. This is a hands-on operational role. The successful candidate will have experience managing customer databases and be a natural collaborator, capable of engaging with the wider FT B2B, analytics and business community across multiple regions.

The successful candidate must be passionate about solving problems and have strong commercial acumen and excellent interpersonal skills. They will be expected to hit the ground running with the ability to understand the B2B data and organisational context swiftly.  

 

What you will be responsible for

 

  • Define and take ownership of the B2B customer journey data. Ensure that data is fit for purpose and manage change.

  • Determine how we get the best out of our databases. 

  • Define processes to maintain and improve data quality, and work with the wider team to implement them.

  • Monitor, test and log data quality and data changes to ensure quality standards are met. Create remediation plans where this is needed.

  • Responsible for data governance, ensuring we have a lean B2B customer data platform. Includes ensuring no duplication of data/variables etc.

  • Identify areas where better data could simplify or make business processes more efficient.

  • Proactively identify areas for process improvement, automated or manual, and scope to integrate. 

  • Manage deletion of irrelevant or obsolete data, and implement any needed retention policies. 

  • Work with relevant teams to create and maintain automated processes to delete data identified as not needed systematically and embed those processes.

  • Have extensive knowledge of the data throughout the B2B customer journey and the wider FT business. Be the voice of authority on the description/parameters of what a data point can and can't do, supporting the creation of documentation and best practice sharing. 

  • Responsible for creating and maintaining documentation related to data throughout the B2B customer journey within the wider data governance framework, i.e. data dictionary, change control logs, and data definitions.

  • Understand the impact of business changes on data. Be able to feedback on processes that break/ create problems in the database and work with stakeholders to find solutions to implement upfront proactively.

  • Keep up to speed on industry trends and software to make recommendations for improvements.

  • Extensive stakeholder collaboration to ensure business needs are met, including:

    • Maintain working relationships with the central Data Governance Team, Compliance, Legal and other areas. 

    • Liaise with Data Stewards and the Data Strategy and Governance Team and identify opportunities to enhance the value and quality of data. 

  • Have an understanding of GDPR and other relevant regulations, policies and laws.

 

What you'll bring to the role

Essential

  • Experience in 

    • customer data management and customer data platforms;

    • data maintenance and database management.

  • Process-orientated with a passion for all things data.

  • Strong organisational skills, able to manage multiple stakeholders & initiatives simultaneously and to deliver effectively in a fast-paced, collaborative environment.

  • Strong communication skills - ability to explain complex technical processes in simple terms.

  • Ability to assess the impact of changes and trace and manage these in upstream and downstream applications, systems and data.

  • Proficient in using Microsoft Excel.

  • Analytical and project management skills, including strong attention to detail. 

  • Thorough, inquisitive, innovative, ‘out-of-the-box’ thinking. Ability to think creatively, ask questions and test ideas.

  • Talent or experience working across business areas; adaptable to different contexts and able to reach across organisational silos.

  • The ability to manage stakeholders' expectations.

 

Desirable

  • Experience in SQL (basic or advanced).

  • Experience working with Marketo and Salesforce CRM.

  • Knowledge of data validation techniques and implementation to ensure data consistency across multiple systems.

  • Experience working in a subscription/media-based business.

  • Educated to a degree level, ideally in a numerate, business or marketing field.

 

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.

 

Further Information

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, talent@ft.com and a member of our team will be happy to help.

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