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Job Purpose / Role Overview
This role will be responsible for managing portfolios and working closely with internal stakeholders to achieve company objectives by taking part in collection activities such as conducting credit checks on new customers, maintaining client’s credit, investigating delinquent accounts and analysing account performance.
Main duties and responsibilities
- Conduct credit checks and thoroughly evaluate credit limits to be assigned to the new customers created and inactive customers with new businesses.
- Review customers with credit holds and approve the new bookings.
- Strict implementation of credit terms and conditions.
- Monitor and analyse customers’ credit, and collection trends and identify debt issues at an early stage for resolution.
- Engage with the sales representatives by flagging detected debt issues to help maintain the client's credit resulting in payment of invoices.
- Contact customers falling under delinquent accounts and arrange payment plans and agreements.Escalate accounts if the debtor appears to be non-paying and non-responsive.
- Manage the decision process on removing customers’ credit and suspending orders and services when payments can’t be obtained. Manage Credit Limit in Customer Master Records based on updated Client Credit Checks and Recent Client Payment Performance
- Manage complex cash application issues in collaboration between Customers, Sales Reps, and Invoice to Cash Analysts.
- Prepare cash collection forecasting for management review.
- Maintain accurate entries for HOAS and AS&T Director’s bad debt and provisioning in accordance with accounting standards.
- Prepare and conduct debt reviews with business stakeholders with actionable items to maintain customers’ creditworthiness
- Perform and complete the assigned daily collection strategy work items across all transactions. Contact customers via calls and emails, sending invoices and requests for payment.
- Resolve client disputes and follow through to satisfactory resolution which results in payment of invoices.
- Monitor customer account details for nonpayments, delayed payments, and other irregularities.
- Maintain call and email logs and expected payment dates to bring the account current and conduct follow through. Document collection notes in the system.
- Call customers and process approved credit card payments following GDPR and PCI compliance.
- Maintain positive and collaborative relationships with internal and external stakeholders to ensure performance targets are met on a daily, weekly, and monthly basis.
- Perform Incident Management through Root Cause Analysis, Corrective Actions and Preventive action planning as needed
- Update Process Documentation and Training Materials as needed.
- Perform and participate in tasks and special projects that may be assigned from time to time and whenever needed.
- Candidates must possess at least a Bachelor's/College Degree in Accountancy or Finance and/or equivalent courses. Certification of Public Accountancy is preferred, but not required.
- Minimum of three (3) years of relevant Credit Controllership/Management, Accounts Receivables, Order-to-Cash or Business-to-Business Collections, preferably from global shared services environments and/or multinational companies.
- Preferably with Oracle System, Adbook and/or Salesforce, Archimedes, CRM background but not required.
- Amenable to work in a US shift schedule and on a hybrid arrangement (2x in BGC office and 3x work from home)
- Attention to Detail - Ability to notice both minute and pertinent details of transactions, situations and documents; thorough and conscientious when performing work.
- Effective Communication – Can convey clear and convincing oral and written communication to individuals or groups effectively taking into account the audience and nature of information being presented. Uses appropriate strategies to gain genuine agreement and commitment.
- Customer Service – Ability to work with internal and external clients, assess needs, provide information or assistance, resolve concerns, or satisfy their expectations; committed to providing quality products and services.
- Problem Solving – Ability to identify problems; determine accuracy and relevance of information; use sound judgement to generate and evaluate alternatives and make recommendations.
- Collaboration with Peers – Coordinates with teams across department, organisation, and global boundaries; Builds and maintains a broad network of relationships with the aim of promoting and developing the organisation.
- Drive for Results – Consistently maintains high levels of productivity; Shows a passion for improving the delivery of services with a commitment to continuous improvement.
- Relational Acumen - Ability to develop, maintain and adapt relationships and stakeholder networks to ensure facilitation of required action; the delivery of relevant feedback and the development of relational trust.
What’s in it for you? Our Benefits
Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), health coverage (medical, dental & vision insurance), 401k and company match, enhanced maternity & paternity packages, and Giving Back opportunities. Full details of our benefits can be found here.
The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.