Quality Assurance Lead - Karachi

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.



Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

 

 

About this role… 

Looking for a detail-oriented and results-driven Quality Assurance Specialist to join our team. The ideal candidate will be responsible for overseeing the quality assurance processes for call monitoring, system audit, and menu checks to ensure correctness and compliance with company standards & policies.

 

If you are passionate about maintaining high standards of quality and ensuring customer satisfaction, we would love to hear from you. Join our team as a Quality Assurance Specialist and help us deliver exceptional service to our customers.

 

 

In this job, you’ll… 

  • Monitor and evaluate calls on a regular basis to ensure adherence to company policies and procedures
  • Conduct system audits to identify any issues or discrepancies and recommend solutions for improvement
  • Perform menu checks to verify the accuracy and consistency of the final builds based on the established guidelines and industry best practices
  • Develop and implement quality assurance procedures and guidelines to maintain high standards of quality
  • Provide feedback and coaching to team members to improve performance, advocate standardisation and ensure consistent quality across the teams
  • Periodic review of existing processes to eliminate redundancies, identify automation opportunities and to improve efficiency & effectiveness

 

 

We’re looking for… 

  • At least Bachelor's degree in business, computer science or quantitative studies (Masters Preferred)
  • 3 - 5 years of proven experience in quality assurance and/or audit in a customer service environment
  • Strong knowledge of quality assurance processes, tools, and methodologies
  • Basic knowledge of TNA, continuous process improvement and measuring training effectiveness 
  • Effective communication and interpersonal skills
  • Ability to work independently and as part of a team
  • HIghly detail-oriented and organised with a strong attention to accuracy
  • Proficient in Microsoft Office Suite and experience with quality assurance software



🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.  

 

 

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

 

 

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is. 

 

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment. 

 

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success. 

 

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

 

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.



 

🙈Don’t be shy. Apply. 

 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch. 

 

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

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