About FreemarketFX Limited

Freemarket is a specialist in cross-border payments and foreign exchange. We work with businesses to accelerate growth by providing access to cross-border payments and currency exchange optimised for their particular needs. Freemarket achieves this by blending its own technology, insights, experience and industry connections with the best technology and banking service infrastructures available.

Freemarket's Managed Banking platform gives challenger brands access to speed and cost benefits previously reserved for only the biggest businesses. Freemarket's vision is to create a world where every company has the freedom to do business across borders using its own optimised cross-border payments network to make instant, transparent payments that will drive growth.

We offer great growth opportunities and a fantastic benefits package (pension scheme, private healthcare, perkbox, life insurance etc.)


Overview of the role:

  • Responsible for the network management function at FreemarketFX, with day-to-day responsibility for managing the existing network of partner banks as well as growing that network to support the company’s geographic growth.
  • Management of network management team including training, development, performance measurement, and support processes.

Responsibilities will include:

Leading the team in delivering all aspects of network management, including:

  • Maintaining strong relationships with the lines of business (corporate banking, credit, FX, transaction banking) within each bank.
  • Accountable for completing all due diligence on banks’ capabilities (existing and future).
  • Ensure that FMFX have the correct number of partner banks to support existing and future growth.
  • Ensuring escalation of any matters that may impact FMFX operations, including production of incident reports on bank outages and operational failures.
  • Establishing and maintaining deep understanding of the banks’ capabilities in line with FMFX requirements.
  • Lead the RFP process with new agent banks and lead internal decision-making process on future banking partners.
  • Work closely with FMFX Operations and Product to ensure client requirements are sourced in a competitive manner.
  • Manage the communication channels internally and externally on any major incidents at our partner banks (incident management).
  • Organise and lead regular service meetings with each banking partner with a set agenda and agreed terms of reference, ensuring that any SLA’s in place with the banks are adhered to or breaches reported back at service meetings.
  • Cascade any market and regulatory change and how this will impact the FMFX business.
  • Coordinate all interaction between FMFX into banking partners across Technology, Operations and Compliance.

The person we are looking for:

  • Min 3 years’ experience in a Network Management function, preferably at a large cash management bank.
  • Demonstrated track record in delivering high-quality services associated to time-critical client business.
  • Strong interpersonal communication & collaboration skills.
  • Strong organisational, planning, and time management skills.
  • Strong problem solving and risk identification skills.
  • A background of interaction and familiarity with Risk and Compliance protocols.

Apply for this Job

* Required